Standard Audits

Strengthen your distribution and customer services network

Standard Audits

Distribution network integrity audits providing automakers control over sales and service systems.

Our one-stop-shop standard checklist audits help you evaluate the performance and compliance of your dealers, workshops and customer service representatives to protect your brand and maintain your competitiveness in markets around the world.

Your benefits:

  • Documentation and analysis of quantifiable on-site data
  • An effective tool to evaluate and compare services and performance among your partners
  • Important information your staff needs to succeed in excellent customer service
  • A strengthened brand, added value and a competitive advantage in the market

Our solution:

We provide standard checklist audits developed according to your particular circumstances and individual needs. Our audit campaigns include:

  • Preparation and organisation
  • Planning
  • Auditor training
  • Checklist auditing
  • Reporting
  • Presentation of results

Keeping in mind your standard audit specifications, we focus on critical areas including:

  • An analysis of your facilities, location and property potential including facts and perceptions
  • Quality and condition of equipment
  • Pricing
  • Test drives and demonstration techniques
  • Maintenance/repair services and technician expertise
  • Professionalism of your sales, after-sales and support staff
  • IT processes
  • Financial status and stability

Our experienced auditors provide the expertise you need to realistically assess the quality of your services and ensure the integrity of your distribution network.

Why DEKRA?

  • Our global network of specialized automotive auditors is available in the world at any time.
  • We help you develop effective strategies and solutions customised to your established standards and goals.
  • We provide comprehensive standard audit services from a single source to save you time and money.
  • Our independent auditors are fluent in all regulatory standards and best practices in the automotive distribution industry.
  • As a neutral third party, we deliver reliable services and business expertise.

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