DEKRA Claims Jobs

Current Vacancies

Motor Claims Handler

Location: Hybrid working available (London) Salary: £28,000 – £32,000 per annum, depending on experience Contract: Full-time, Maternity Cover up to 12 months

Join a Global Leader in Motor Claims Services

At DEKRA Claims International UK Limited, we are part of the DEKRA Group, the world's largest automotive service provider. Based in London, our friendly, multilingual team manages motor insurance claims on behalf of leading insurers across Europe, providing expert support for claims arising from road traffic accidents in both the UK and overseas.

We're looking for a motivated Motor Claims Handler to join our close-knit team on a 12-month fixed-term contract. If you're passionate about delivering excellent customer service, enjoy investigating claims and thrive in a fast-paced environment, we would love to hear from you.

A Day in the Life and the Impact You Will Make

As a Motor Claims Handler, you will play a vital role in supporting our international insurer clients by managing third-party motor claims from first notification through to settlement.

You will investigate liability, liaise with insurers and stakeholders across Europe, identify potential fraud risks and ensure every claim is handled accurately, efficiently and with the highest level of customer care. Every day brings new challenges, offering you the opportunity to make a real difference while developing your expertise within an internationally recognised organisation.

What You Will Do

· Manage third-party motor claims from initial notification through to settlement, ensuring excellent customer service throughout.

· Investigate claims thoroughly, assessing liability, gathering evidence and monitoring progress to achieve timely resolutions.

· Identify and investigate potentially fraudulent claims, escalating concerns where appropriate.

· Liaise with overseas insurer clients, DEKRA offices and other stakeholders to provide regular updates and ensure effective claim handling.

· Maintain accurate claim records while working in line with company procedures, regulatory requirements and service standards.

About You

You will have previous claims handling experience and enjoy working in a collaborative environment where attention to detail and excellent and open communication are essential. You are organised, analytical and able to manage a varied workload while maintaining exceptional service standards.

You Will Also Bring:

· Previous experience handling motor third-party claims.

· Experience with injury and/or credit hire claims would be advantageous.

· Excellent communication skills with the ability to build relationships at all levels.

· Strong analytical and problem-solving skills with excellent attention to detail.

· Good organisational skills with the ability to prioritise a busy workload.

· Sound numerical ability and confidence working with claim-related data.

· French, German or Spanish language skills would be an advantage but are not essential.

What You Will Receive for the Value You Bring

· Competitive salary of £28,000–£32,000, depending on experience.

· Hybrid working arrangement.

· The opportunity to work for the world's largest automotive service provider.

· A supportive, collaborative and multilingual working environment.

· Valuable experience working with international insurer clients across Europe.

· Ongoing learning and development within a globally recognised organisation.

Apply Today

If you are looking to develop your career with a respected global organisation and have the skills and experience, we are looking for, we would love to hear from you.

Apply today by submitting your up-to-date CV for consideration.

No agencies please.

Our Values

Our workplace values are at the heart of everything we do:

We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
We are SINCERE and HONEST. Honouring our commitments and acting with INTEGRITY
We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.

Privacy Notice

What is the purpose of this notice?

DEKRA Process Safety (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).

It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).