Aftersales Service Performance Improvement
Increase your profitability and customer satisfaction with efficient after sales management using our customised coaching programme.
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Global Automotive Solutions
Driving commercial success with forward-looking solutions and strong partnership.
Digital ChaMP - Digital Transformation Change Management
We successfully guide companies in the automotive industry through digital change
Global Automotive Solutions
Driving commercial success with forward-looking solutions and strong partnership.
Digital ChaMP - Digital Transformation Change Management
We successfully guide companies in the automotive industry through digital change
Global Automotive Solutions
Driving commercial success with forward-looking solutions and strong partnership.
Digital ChaMP - Digital Transformation Change Management
We successfully guide companies in the automotive industry through digital change
Global Automotive Solutions
Driving commercial success with forward-looking solutions and strong partnership.
Automotive Business Improvement
Optimising sales and customer satisfaction in the automotive sector
Competition across manufacturers, leasing companies and dealerships continues to intensify. Success now depends on more than sales alone. It requires consistent operational performance, strong customer relationships, safe driving behaviours and a clear approach to sustainability.
Built on decades of industry experience, DEKRA supports automotive businesses in improving performance across every touchpoint. From sales and customer retention to fleet operations, compliance and long-term sustainability, we help you identify gaps, implement improvements and deliver measurable results.
Our approach combines coaching and training with independent audit services, driver safety programmes and sustainability support across the full automotive value chain. This ensures your teams are equipped to perform, your operations are aligned to industry standards, and your business is positioned for future demands.
Business Management Coaching
With our expert analysis, customized action plan and follow-up monitoring, automotive dealerships can optimize their performance, financially and operatively.
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Customer Experience
Reliable advice and special programs to optimize customer satisfaction in the automotive industry.
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Dealer Fleet Sales Performance Improvement
Optimise your organisation’s fleet sales with our comprehensive services, from analysis and action planning to monitoring progress and goal achievement.
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DEKRA Advanced Blended Coaching
Our dynamic approach to coaching - known as DEKRA ABC (Advanced Blended Coaching) - delivers both flexibility and an appreciable Return on Investment (ROI).
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EV Sales Performance Improvement
We provide customized coaching and training with our Advanced Blended Coaching (ABC) methodology to help automotive OEMs improve sales of electric vehicles.
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Retail Sales Coaching
Well-proven performance improvement programmes for brands and dealers, helping them adapt to an ever-changing market and customer demands.
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Used car management & CPO program (Certified Pre-Owned)
Experience sustainable increases in used car sales and profitability by optimizing your CPO program and used car management.
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Audits and Inspections
We offer audits and inspections according to recognised international and national standards.
Audits and Inspections
Transport & Delivery Safety Training
Equip your team to handle today’s complex delivery challenges. Improve safety, reduce risks, and empower drivers with DEKRA’s modular training.
Transport & Delivery Safety Training
Sustainability Services
Strengthen and implement effective sustainability strategies with our help.
Sustainability Services
DEKRA Learning Studio
We use a wide range of skills and software, to create engaging and educational learning experiences helping your employees to improve their performance.
Building bespoke training and coaching packages
Digital Transformation
We guide automotive companies through the wide ranging changes, processes and behaviours needed to succeed in the digital economy.
Digital Transformation
Automotive Customer Relationship Management Services
Support manufactures and dealerships in managing leads, contacting customers to increase sales in new and used vehicles, spare parts and after sales.
Automotive Customer Relationship Management Services
