Automotive brand performance audits

Comprehensive evaluation of service strategies for higher performance

Strong brand performance and competitive power relies on effective strategies, coherent structural elements and coordinated communication throughout the complex network of international manufacturers, retailers and consumers.

Standard Audits

Standard audits for the automotive industry to ensure dealer and after-sales services are compliant with established customer standards of performance.

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Warranty Audits

Effective checklist audits providing valuable insight into process efficiency and service quality for a better management of your warranty chain.

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Mystery Shopping

Undercover mystery shopping designed and tailored to help you evaluate the quality of your frontline service from a customer perspective.

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Incentive Audits

We provide comprehensive incentive checklist audits to verify the application of the incentive criteria among dealers on behalf of the manufacturer.

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