Warranty audits
Is Your Warranty Process Optimised for Cost Control and Customer Satisfaction?

Get a clear understanding of your customer service quality and effectiveness with expert audits.

Warranty Audits

Compliant, competent and competitive with solid warranty know-how

Warranty checklists ensure excellent service at dealerships and workshops that sell and service your products.
Warranty audits also suggest improvement strategies aimed to uphold your brand reputation and increase customer happiness.
Our solution:
Quality performance and customer satisfaction are very important elements. To ensure they are the best they can be in your organisation, our experts offer thorough, global warranty checklist audits for the complete range of dealer services. We have created a standardised auditing procedure and can customise a warranty audit to meet your specific requirements.
You will be supported by our expert auditors throughout the whole project:
Ask us about a complimentary benchmarking analysis of the best and worst warranty process practices along with recommendations on how to improve your tools and processes.
Why DEKRA
Global branding

Our services are designed to strengthen brand image for competitive advantage on an international level

Quality assurance

We help you ensure quality service and boost customer satisfaction.

Expert auditors

Our experienced auditors have a deep understanding of the automotive industry

Insight

Our warranty checklist audits provide insight into your continuing customer service

Support

We help you identify areas and processes in need of improvement