Retail Sales Coaching
Well-proven performance improvement programmes for brands and dealers, helping them adapt to an ever-changing market and customer demands.
Why Retail Sales Coaching Programmes?
- Brands and Dealers have to adapt their approach to the market in order to remain competitive
- Must also ensure that they present key elements of brand differentiation through both product and customer experience
- Customer retention
- Brand and Dealer reputation
- Staff retention
All programmes are measured to ensure our clients get the best results and value from their investment with us.
- Individual action plans created for each dealer following initial on-site diagnostic visit
- Coaches use a combination of site visits, workshops and broadcasts to deliver an appropriate and unique solution to each Dealer
- Frequent bursts of convenient and timely online coaching to support progress and embed learning
- We use proprietary tools to help embed learning and provide a wide suite of performance reports
- DEKRA have more than 20 years’ experience with new and used car sales coaching
- DEKRA’s online tool (Performance Manager) loaded with action plans, reports and an encyclopedia of best practice from brand & industry
- Results/tracking/reports complied at national level and available to all stakeholders (hierarchical access)
- DEKRA are specialists in Automotive recruitment and can assist brands and dealers in the search for the best personnel