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Vehicle Damage Assessor
Location: Home-Based with occasional onsite visits (Midlands to North London and South London to the South Coast) Salary: Competitive, DOE Contract: Associate/ FTC
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You'll Make
As a Vehicle Damage Assessor, you'll play a vital role in ensuring damaged vehicles are assessed accurately, safely, and efficiently.
Working remotely, you'll use your technical expertise to inspect vehicle damage, produce detailed repair estimates, and apply manufacturer-approved repair methods. Collaborating with customers, insurers, and repair teams, you'll help drive quality outcomes, support repair decisions, and contribute to the safe return of vehicles to the road while maintaining the highest industry standards.
What You'll Do:
· Inspect damaged vehicles and accurately assess structural, mechanical, electronic, and cosmetic damage.
· Produce detailed repair estimates using Audatex, ensuring compliance with insurer requirements and manufacturer standards.
· Apply OEM repair methods and make informed repair versus replace decisions, including considerations for ADAS and EV technologies.
· Liaise with customers, insurers, and internal stakeholders to communicate repair requirements and progress.
· Maintain accurate documentation and support efficient repair planning, workflow management, and cost control.
What You'll Bring:
· Proven experience as a Vehicle Damage Assessor within a bodyshop, accident repair, or automotive assessment environment.
· Full competence using Audatex estimating software.
· Strong understanding of vehicle repair methodologies, manufacturer repair standards, and industry best practice.
· Excellent communication, organisational, and stakeholder management skills.
· High attention to detail and a methodical approach to inspections and reporting.
· ATA Vehicle Damage Assessor Accreditation.
· NVQ, IMI, SVQ, or equivalent qualification in Vehicle Damage Assessment or a related automotive discipline.
Essential to Have:
· Experience assessing commercial vehicles or HGVs.
· Knowledge of emerging vehicle technologies, including ADAS and electric vehicles.
· Recognised apprenticeship in Vehicle Damage Assessment or a related automotive field.
· Experience working with multiple insurers and repair networks.
What You'll Receive for the Value You Bring:
· 25 days annual leave plus bank holidays
· Holiday buy and sell scheme
· Private health insurance
· Pension contribution
· Employee referral scheme
· Electric vehicle salary sacrifice scheme
· Eye test vouchers
· Employee Assistance Programme (EAP)
· Ongoing professional development opportunities
· The opportunity to work with an industry-leading global organisation
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Customer Contact Advisor – Porsche Experience Centre
Location: Porsche Experience Centre, Silverstone Circuit, Towcester, NN12 8GR Salary: £26,750 per annum + potential 10% annual bonus Contract: 37.5 hours per week, Monday to Friday, plus a minimum of four weekend dates per year Hours: Rotational shifts: 8:00am–4:30pm, 8:30am–5:00pm or 9:00am–5:30pm
At DEKRA Automotive, we're proud to support one of the world's most prestigious automotive brands. We're looking for a Customer Contact Advisor to join the team at the Porsche Experience Centre at Silverstone.
This is more than a customer service role. You'll be part of creating an exceptional Porsche experience, whether you're helping customers plan their visit, managing bookings and enquiries, or welcoming guests in person.
If you love delivering outstanding service, building relationships and working in a premium customer-focused environment, this could be the role for you.
What You'll Do
Key Accountabilities – Reception
· Deliver an exceptional customer experience that reflects the standards, values, and reputation of the Porsche brand.
· Manage inbound and outbound customer communications via telephone, email, and digital channels in a professional and timely manner.
· Respond to customer enquiries, requests, and feedback accurately, ensuring all interactions are handled with a customer-centric approach.
· Coordinate and administer bookings for Porsche Experience Centre programmes, events, and driving experiences.
· Build and maintain positive relationships with customers, prospects, Porsche Centres, and internal stakeholders.
· Provide tailored information and recommendations to customers based on their individual requirements and interests.
· Accurately maintain customer records and booking information within relevant systems and databases.
· Manage Porsche Cars GB correspondence in accordance with established processes, service standards, and brand guidelines.
· Resolve customer queries and concerns effectively, escalating complex issues where appropriate and ensuring satisfactory outcomes.
· Proactively identify opportunities to enhance the customer journey and contribute to continuous service improvement initiatives.
· Support the achievement of team and departmental objectives, including customer satisfaction, response times, and operational performance targets.
· Ensure all communications are delivered with professionalism, attention to detail, and a high standard of written and verbal presentation.
· Maintain a thorough understanding of Porsche products, services, experiences, and brand initiatives to confidently support customer enquiries.
· Collaborate closely with colleagues across the Porsche Experience Centre to ensure a seamless and consistent customer experience.
· Adhere to all company policies, data protection requirements, and compliance standards when handling customer information.
Key Accountabilities – Reception (required for 1 week in every 5)
· Provide a warm and professional welcome to all guests, ensuring every visitor receives an exceptional first impression that reflects the standards of the Porsche brand.
· Manage the customer arrival process, including driving licence verification, completion of participation documentation, and ensuring all relevant pre-event requirements are fulfilled.
· Process customer payments and retail transactions accurately and efficiently, while supporting sales within the Porsche Experience Centre retail environment.
· Direct customers and guests to the appropriate locations, activities, and facilities, ensuring a seamless and well-coordinated customer journey throughout their visit.
· Prepare and maintain weekly guest schedules and attendance records, liaising closely with all operational departments to ensure customer requirements and event logistics are fully coordinated.
· Provide face-to-face customer support, responding promptly and professionally to enquiries, requests, and issues, taking ownership to achieve a satisfactory resolution.
· Manage customer communications and administration, including email correspondence, updating customer records, and ensuring all data is accurately maintained in accordance with company procedures.
· Collect, process, and report customer feedback, supporting continuous improvement initiatives and helping to enhance the overall Porsche Experience Centre customer journey.
What You'll Bring
· Experience in a customer service role and a genuine passion for helping people.
· Confidence communicating professionally over the phone and face-to-face.
· Strong written communication, attention to detail and organisational skills.
· Good IT skills, including accurate keyboard and data-entry skills.
· A proactive, customer-focused approach and the confidence to resolve queries.
· A willingness to develop strong knowledge of Porsche products, services and experiences.
· The flexibility to support occasional weekend dates as required.
Previous experience in a premium or luxury customer environment would be beneficial, but the key is your ability to deliver service that makes every customer feel valued and to work collaboratively as a strong team player.
What You'll Receive
· £26,750 salary, plus the potential to earn a 10% annual bonus.
· 25 days' annual leave plus bank holidays.
· Holiday buy-and-sell scheme.
· Private health insurance.
· Pension contribution.
· Employee referral scheme.
· Eye test vouchers.
· Electric vehicle salary sacrifice scheme.
· Employee Assistance Programme.
Ready to Be Part of the Porsche Experience?
Join DEKRA Automotive and help deliver the exceptional service, attention to detail and personal touch that customers expect from Porsche.
Apply today and help make every customer interaction an experience to remember.
No agencies, please.
Audi Used Car Area Manager – South West & M4 Corridor
Location: Field Based – South West & M4 Corridor Salary: £45-50K DOE + 20% discretionary bonus + Company Car Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You’ll Make:
As an Audi Used Car Area Manager, you’ll work across approximately 25 retailers throughout the South West & M4 Corridor, helping used car departments improve sales performance, quality and customer experience.
Working closely with retailer management teams and Audi field colleagues, you’ll analyse performance data, identify opportunities for improvement and agree SMART action plans that deliver measurable results. You’ll build strong relationships across the retailer network, coach and support teams, and ensure retailers remain aligned with Audi’s short, medium and long-term objectives.
With a field-based role and a varied network of retailers, no two days will be the same as you work to drive professionalism, performance and continuous improvement across the Audi used car network.
What You’ll Do:
· Build strong relationships with Audi retailers and field teams, using KPI analysis and diagnostic meetings to identify opportunities to improve used car sales and quality.
· Assess and improve key areas of used car performance, including stock profile, vehicle preparation and presentation, customer enquiries, lead generation, handovers and follow-up.
· Create, implement and review SMART action plans, prioritising retailers with the greatest opportunities for improvement while maintaining effective relationships across the wider network.
· Conduct retailer visits, producing concise reports and providing coaching and guidance to support improved customer service, sales quality and operational performance.
· Work collaboratively with Audi and DEKRA teams to identify process improvements, share best practice and support the delivery of departmental standards, efficiency and profitability.
What You’ll Bring:
· Experience working effectively with a diverse range of stakeholders within a retailer or automotive environment.
· A strong understanding of the core processes required to deliver excellence in used car sales.
· The ability to analyse business performance and demonstrate practical commercial and financial awareness.
· Strong coaching and influencing skills, with the ability to develop the capability of stakeholders within retailer businesses.
· A good understanding of used car marketing strategies and how these can support retailer performance.
· Excellent communication, organisation and relationship-building skills.
· The confidence to work independently in a field-based role and manage priorities across a number of retailer sites.
· Good numeracy, literacy and IT skills.
Nice to Have:
· Experience identifying and capitalising on commercial opportunities within local or national automotive markets.
· Previous experience working within a franchised automotive retailer or manufacturer environment.
· Experience in a field-based performance improvement, consultancy, coaching or account management role.
What You’ll Receive for the Value You Bring:
· 25 days annual leave plus bank holidays
· Holiday buy and sell scheme
· Private health insurance
· Pension contribution
· Employee referral scheme
· Electric vehicle salary sacrifice scheme
· Eye test vouchers
· Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
No agencies please.
Key Account Manager – Automotive
Location: Field Based – UK Wide Salary: £40,000 – £45,000 DOE + Company Car Company: DEKRA Automotive (DAL) Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You'll Make
As a Key Account Manager – Automotive, you'll build and develop strong relationships with key automotive customers, helping them improve vehicle uptime and fleet performance while ensuring they receive a first-class service from the brand and dealer network. Working closely with customers, dealers and internal teams, you'll analyse performance, identify trends, coordinate solutions and drive improvement initiatives that deliver a better customer experience.
What You'll Do
· Act as the lead point of contact for your assigned key accounts, building strong and lasting customer relationships.
· Support customers with in-life service, technical and operational queries, coordinating remedial actions and support programmes.
· Monitor fleet performance, identify trends and develop action plans to improve vehicle uptime and customer satisfaction.
· Work closely with dealers and repair partners, ensuring agreed SLAs are met and investigating areas of non-compliance.
· Arrange and facilitate meetings between customers, dealers and repair agents to resolve operational challenges.
· Produce high-quality customer visit reports and manage account projects, ensuring they are delivered to time and within budget.
· Produce and present monthly and quarterly performance reports for assigned accounts.
· Manage an agreed commercial support budget.
· Work collaboratively with internal teams including Parts, Sales, Quality, Engineering and dealer partners.
· Identify opportunities to improve processes, service standards, efficiency and profitability.
What You'll Bring
· Proven experience as an Aftersales Account Manager, Key Account Manager or similar role within the automotive industry.
· Excellent communication and interpersonal skills, with the ability to build productive partnerships and influence stakeholders at all levels.
· Strong business planning, organisational and problem-solving skills.
· Excellent analytical ability, with the confidence to interrogate data, identify trends and drive appropriate actions.
· Experience delivering client-focused solutions that support customer needs.
· Ability to manage multiple account management projects while maintaining a high level of attention to detail.
· Commercially aware, motivated and adaptable, with a strong drive to succeed.
· Good technical knowledge of commercial vehicles.
· Strong presentation and IT skills, particularly Excel, PowerPoint and Word.
· Full clean UK driving licence and the right to work in the UK.
The Role
This is a field-based UK-wide position, with approximately 40–50% of your time spent with dealers or customers.
The role will involve regular travel, with occasional overnight stays required.
You'll work closely with customers, dealer partners and colleagues across the wider DEKRA Automotive business to deliver a consistently high standard of service and support.
What You'll Receive for the Value You Bring
· £40,000 – £45,000 salary, depending on experience
· Company car
· Field-based UK-wide role
· Opportunity to work with major automotive customers and dealer partners
· Development opportunities within DEKRA Automotive
DEKRA People Values
At DEKRA, our work is guided by five core values:
· Responsibility for Safety – putting safety at the heart of what we do.
· Entrepreneurship – creating opportunities and taking personal responsibility.
· Customer Orientation – putting customer satisfaction at the centre of our work.
· Integrity – acting honestly, ethically and responsibly.
· Team Spirit – working collaboratively, sharing knowledge and supporting one another.
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members!
Audi Used Car Area Manager – North West and Midlands
Location: Field Based – North West & Midlands Salary: £45-50K DOE + 20% discretionary bonus Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You’ll Make:
As an Audi Used Car Area Manager, you’ll work across approximately 25 retailers throughout the North West and Midlands, helping used car departments improve sales performance, quality and customer experience.
Working closely with retailer management teams and Audi field colleagues, you’ll analyse performance data, identify opportunities for improvement and agree SMART action plans that deliver measurable results. You’ll build strong relationships across the retailer network, coach and support teams, and ensure retailers remain aligned with Audi’s short, medium and long-term objectives.
With a field-based role and a varied network of retailers, no two days will be the same as you work to drive professionalism, performance and continuous improvement across the Audi used car network.
What You’ll Do:
· Build strong relationships with Audi retailers and field teams, using KPI analysis and diagnostic meetings to identify opportunities to improve used car sales and quality.
· Assess and improve key areas of used car performance, including stock profile, vehicle preparation and presentation, customer enquiries, lead generation, handovers and follow-up.
· Create, implement and review SMART action plans, prioritising retailers with the greatest opportunities for improvement while maintaining effective relationships across the wider network.
· Conduct retailer visits, producing concise reports and providing coaching and guidance to support improved customer service, sales quality and operational performance.
· Work collaboratively with Audi and DEKRA teams to identify process improvements, share best practice and support the delivery of departmental standards, efficiency and profitability.
What You’ll Bring:
· Experience working effectively with a diverse range of stakeholders within a retailer or automotive environment.
· A strong understanding of the core processes required to deliver excellence in used car sales.
· The ability to analyse business performance and demonstrate practical commercial and financial awareness.
· Strong coaching and influencing skills, with the ability to develop the capability of stakeholders within retailer businesses.
· A good understanding of used car marketing strategies and how these can support retailer performance.
· Excellent communication, organisation and relationship-building skills.
· The confidence to work independently in a field-based role and manage priorities across a number of retailer sites.
· Good numeracy, literacy and IT skills.
Nice to Have:
· Experience identifying and capitalising on commercial opportunities within local or national automotive markets.
· Previous experience working within a franchised automotive retailer or manufacturer environment.
· Experience in a field-based performance improvement, consultancy, coaching or account management role.
What You’ll Receive for the Value You Bring:
· 25 days annual leave plus bank holidays
· Holiday buy and sell scheme
· Private health insurance
· Pension contribution
· Employee referral scheme
· Electric vehicle salary sacrifice scheme
· Eye test vouchers
· Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
No agencies please.
Audi Used Car Area Manager – Scotland
Location: Field Based – Scotland Salary: £45-50K DOE + 20% discretionary bonus Contract: Full-time, permanent
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You’ll Make:
As an Audi Used Car Area Manager, you’ll work across approximately 25 retailers throughout Scotland, helping used car departments improve sales performance, quality and customer experience.
Working closely with retailer management teams and Audi field colleagues, you’ll analyse performance data, identify opportunities for improvement and agree SMART action plans that deliver measurable results. You’ll build strong relationships across the retailer network, coach and support teams, and ensure retailers remain aligned with Audi’s short, medium and long-term objectives.
With a field-based role and a varied network of retailers, no two days will be the same as you work to drive professionalism, performance and continuous improvement across the Audi used car network.
What You’ll Do:
· Build strong relationships with Audi retailers and field teams, using KPI analysis and diagnostic meetings to identify opportunities to improve used car sales and quality.
· Assess and improve key areas of used car performance, including stock profile, vehicle preparation and presentation, customer enquiries, lead generation, handovers and follow-up.
· Create, implement and review SMART action plans, prioritising retailers with the greatest opportunities for improvement while maintaining effective relationships across the wider network.
· Conduct retailer visits, producing concise reports and providing coaching and guidance to support improved customer service, sales quality and operational performance.
· Work collaboratively with Audi and DEKRA teams to identify process improvements, share best practice and support the delivery of departmental standards, efficiency and profitability.
What You’ll Bring:
· Experience working effectively with a diverse range of stakeholders within a retailer or automotive environment.
· A strong understanding of the core processes required to deliver excellence in used car sales.
· The ability to analyse business performance and demonstrate practical commercial and financial awareness.
· Strong coaching and influencing skills, with the ability to develop the capability of stakeholders within retailer businesses.
· A good understanding of used car marketing strategies and how these can support retailer performance.
· Excellent communication, organisation and relationship-building skills.
· The confidence to work independently in a field-based role and manage priorities across a number of retailer sites.
· Good numeracy, literacy and IT skills.
Nice to Have:
· Experience identifying and capitalising on commercial opportunities within local or national automotive markets.
· Previous experience working within a franchised automotive retailer or manufacturer environment.
· Experience in a field-based performance improvement, consultancy, coaching or account management role.
What You’ll Receive for the Value You Bring:
· 25 days annual leave plus bank holidays
· Holiday buy and sell scheme
· Private health insurance
· Pension contribution
· Employee referral scheme
· Electric vehicle salary sacrifice scheme
· Eye test vouchers
· Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
No agencies please.
Daimler Truck UK Limited – Aftersales Dealer Development Coach
Location – UK, North Salary – Competitive + Company Car Allowance
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
A day in a life and the impact you’ll make
DEKRA have an exciting opportunity for an Aftersales Dealer Development Coach to join the Daimler Truck UK Limited aftersales improvement programme.
You will be responsible for providing aftersales coaching to the DTUK network, delivering expertise in aftersales process delivery and management in line with DTUK service processes.
This is a key role working with one of our major clients and as such you will be required to influence change at all levels within the business in support of delivering the programme aims, objectives, key performance improvement measures and desired return on investment.
What you’ll do
· Regular liaison with DTUK Project Manager, DEKRA Project Manager and other stakeholders
· Recognise, report and resolve process failings and departmental concerns
· Support the DTUK Project Manager in the achievement of project outcomes
· Create realistic and achievable implementation plans
· Coach Dealer Management in their role in the new way of working
· Coach Supervisors, Technicians and workshop support staff in their new roles
· Support the effective use of integrated DMS and manufacturer systems
· Enthusiastically support the delivery of sustained process and behavioural change
What you bring
· Experience of performance management
· Assertive and communicative approach
· Strong knowledge and experience of workshop daily operations and aftersales process
· High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
· An automotive aftersales background
· Familiar with DMS system
· Knowledgeable in change management methodologies
· Able to train and coach dealer staff and management to change their process and ways of working
· Have the ability to rapidly build positive working relationships
· Able to create engagement and commitment
· An analytical approach and be an advocate of best practice
· A consultative and assertive approach to coaching and change management
· High degree of proactive input, planning, ownership and responsibility for the financial and operational outcomes of the project
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Automotive Repair Quality Specialist
Location: Volkswagen Group’s National Learning Centre, Wymbush Salary: Up to £42,500 DOE Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You’ll Make:
As an Automotive Repair Quality Specialist, you'll play a vital role in supporting Volkswagen Group's Authorised Repairer network, providing expert technical guidance to help diagnose complex vehicle issues and ensure repairs are completed efficiently and to the highest standards.
Working as part of the Technical Support Team, you'll review and resolve technical cases, collaborate with workshop technicians and manufacturer specialists, and use your hands-on diagnostic expertise to improve repair quality, reduce repeat enquiries and enhance the overall customer experience across the retailer network.
What you will be doing:
• Provide expert guidance and remote support to assist the retailer network with the identification of technical product issues and adherence to process.
• Work closely with the Retailers’ technicians and the manufacturers’ existing technical support team via specified communication channels.
• With your practical workshop experience, you will not only support the retailers, you will also assist in the development of solutions to reduce the volume and improve the quality of inbound contact.
• Demonstrate a personal commitment to DEKRA Automotive Ltd’s Environmental & Quality Management System.
What You’ll Bring:
In order to be successful in this role you must have:
• Proven success in diagnosis on a range of vehicle systems in particular a strong emphasis on electrical/electronic systems.
• Wide experience in all aspects of vehicle repairs.
• Volkswagen Group Accredited Qualified Technician (or higher) is an advantage.
• Experience of Volkswagen Group Aftersales and Diagnostic Systems ELSA & ODIS is an advantage.
• Confident in technical concern resolution and warranty procedures.
• Very good verbal and written communication skills with high attention to detail
• Very good Computer skills familiarity with the Microsoft Office Suite of applications
• A process driven individual that can both adhere to and simplify complexity.
• Ability to work on own initiative with attention to detail with flexible and proactive personality.
• Personal qualities of integrity, credibility with high-level of organizational and time management skills
• Experience with a high-performing, collaborative, constructive peer group is a positive.
• Good business acumen and customer focused
What You’ll Receive for the Value You Bring:
• 25 days annual leave plus bank holidays
• Holiday buy and sell scheme
• Private health insurance
• Pension contribution
• Employee referral scheme
• Electric vehicle salary sacrifice scheme
• Eye test vouchers
• Employee Assistance Programme (EAP)
Let's create a safer world today. Apply now and join a team that values your expertise and passion.
At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.
Mechanical Engineer Vehicle Inspector
Location: Site Based – NG23 5FF Long Bennington Salary: £33,000 – £36,000 per annum Contract: Permanent, Full time (and Associate positions available)
Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence.
We anticipate technical developments early on and drive industry transformation as thought leaders.
For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team.
Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
A Day in the Life and the Impact You’ll Make:
As a Vehicle Inspection Engineer, your day will see you on the road meeting customers across your region, carrying out detailed vehicle inspections with precision and professionalism.
From pre-purchase checks to warranty evaluations and dealer audits, you’ll play a vital role in ensuring vehicles meet the highest standards of safety and quality.
By delivering accurate reports and representing DEKRA with expertise and integrity, you’ll directly support customer confidence and help maintain the exceptional reputation of our growing business.
What You’ll Do:
· Conduct high-quality vehicle inspections at customer locations, ensuring accuracy and professionalism at all times
· Complete detailed inspection reports promptly following each visit
· Carry out a range of inspections including pre-purchase checks, warranty evaluations, audits and mechanical assessments
· Identify cosmetic and structural issues, including substandard repairs to bodywork
· Support operational initiatives and contribute to the development of new processes and programmes
What You’ll Bring:
· Proven mechanical experience within vehicle maintenance, servicing or MOT environments
· Strong attention to detail with the ability to produce accurate and professional reports
· Excellent organisational and communication skills, with a customer-focused approach
· Ability to work independently in a field-based role while contributing to a wider team
· Full UK driving licence
· Experience in conducting vehicle inspections, audits, or appraisals
· Interest or involvement in continuous improvement initiatives or operational development
What You’ll Receive for the Value You Bring:
· 25 days annual leave plus bank holidays
· Holiday buy and sell scheme
· Private health insurance
· Pension contribution
· Employee referral scheme
· Electric vehicle salary sacrifice scheme
· Eye test vouchers
· Employee Assistance Programme (EAP)
Aftersales Specialist Consultant – Workshop Efficiency
Company: DEKRA Automotive Ltd Employment type: Full-time employment Location: Home-based, with coverage from the Midlands to South England (frequent travel and overnight stays required)
About the role
DEKRA Automotive Ltd is recruiting an experienced Aftersales Specialist Consultant to deliver a workshop efficiency improvement programme across an automotive NSC Retailer network. The role focuses on improving workshop profitability by strengthening resource utilisation, operational efficiency and service activity, with clear, measurable outcomes.
You will be one of two consultants covering the UK, with your delivery footprint focused on the Midlands to the South of England.
What you will be doing
You will work directly with Retailer leadership and aftersales teams to diagnose performance, agree improvement actions, and support delivery. Key activities include:
· Completing a structured Retailer diagnostic using defined questions and evidence gathering.
· Producing clear diagnostic summaries and an evidence-based gap analysis for management review.
· Agreeing priority actions with Retailer leadership and building practical, Retailer-specific action plans.
· Supporting operational improvements across booking, workshop control, preparation, and customer handover/collection processes.
· Providing targeted support to Retailers, adapting the support path based on diagnostic findings.
· Tracking progress against agreed measures and providing structured updates after each session, including escalation where performance drops or actions stall.
What we are looking for (essential)
· Strong experience in automotive aftersales / workshop operations within a Retailer environment (or equivalent network role).
· Proven ability to use performance data and operational insight to deliver improvement in workshop results (efficiency, utilisation, productivity, workflow control).
· Confident communicator who can influence at all levels (including Aftersales Managers, Workshop Controllers and Senior Leadership).
· Strong written communication and report quality, including clear session summaries and progress updates.
· Comfortable working independently and managing a travel-heavy role across a defined region.
Desirable
· Experience supporting service marketing activity (planning, budgeting, activation and review).
· Understanding of booking-centre / call-centre processes and how they impact appointment conversion and workshop loading.
How success will be measured
You will be expected to deliver measurable improvement against programme measures such as:
· Workshop efficiency measures (utilisation, productivity, efficiency using agreed definitions).
· Diagnostic/workflow measures (lead time, first-time-fix, rework).
· Booking and Vehicle Health Check funnel performance where applicable.
· A strong focus on return on investment for both the programme and participating Retailers is essential.
Benefits
DEKRA Automotive Ltd offers a competitive package. Benefits and expenses policy details (including travel and overnight expenses) will be shared as part of the recruitment process.
How to apply
Please submit your CV highlighting your Aftersales experience and examples of measurable improvement you have delivered (include figures where possible).
Vehicle Inspections Engineer – Associate
Location: Cambridge/NewMarket/Thetford area Contract: Self Employed / Associate / Zero Hour Day Rate: Competitive DOE
Join a global leader in safety, inspection, and certification services!
DEKRA Automotive is part of a worldwide business employing over 49,000 people in more than 60 countries. We provide expert, independent inspection services to ensure safety on the road, at work, and at home. In the UK, we are one of the fastest-growing independent vehicle inspection companies, working with an expanding portfolio of B2B clients.
We are looking for experienced Vehicle Inspection Engineers to work with us on a self-employed basis, conducting high-quality vehicle inspections across Shrewsbury, Wrexham, and Ludlow!
The Role
As a Self-Employed Vehicle Inspection Engineer, you will carry out a variety of inspection types — including pre-purchase inspections and warranty evaluations — to the highest possible standard. You will work to pre-arranged appointments coordinated by our Stokenchurch-based deployment team, ensuring timely, professional, and accurate reporting.
Your responsibilities will include:
· Completing thorough, accurate vehicle inspections in line with company standards.
· Producing detailed, unambiguous inspection reports using company templates.
· Maintaining professionalism and excellent customer service at all times.
· Supporting pilot programmes and new customer initiatives when required.
· Travelling within your designated area and occasionally beyond when necessary.
About You
· We’re looking for skilled technical professionals with:
· A minimum of 7 years’ experience in formal vehicle maintenance, servicing, or MOT.
· City & Guilds Level 3 or HNC/HND equivalent qualification (IMI or IRTE membership desirable).
· Strong customer service, communication, and organisational skills.
· The ability to write clear, detailed, and accurate reports.
· A methodical, analytical approach to inspections and decision making.
You must also have:
· A clean UK driving licence, your own transport with business use insurance
· Your own tools, and equipment in good working order.
· A limited company with Public Liability and Professional Indemnity and Employers Liability insurance
Why Work with DEKRA?
· Flexibility to work on an as-needed basis.
· The backing of a respected, global brand.
· Opportunities to work with a wide range of vehicles and clients.
· A role where your expertise directly supports safety and quality.
Ready to join an industry leader and put your inspection skills to work?
Apply today to become part of DEKRA’s growing network of specialist engineers.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are sincere and honest. Honouring our commitments and acting with INTEGRITY
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
What is the purpose of this notice?
DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).
It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).