DEKRA Automotive Jobs

Current Vacancies

DAF Warranty & Repair Maintenance Claims Auditor

DAF Warranty & Repair Maintenance Claims Auditor

Location: DAF Trucks, Haddenham, Buckinghamshire Salary: Competitive, DOE + Benefits! Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Free parking, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

We are DEKRA Automotive, we have a unique and challenging opportunity for a Warranty & Repair Maintenance Claims Auditor to join our global business employing over 44,000 employees in more than 50 countries on all five continents!

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

We are now recruiting for a Warranty & Repair Maintenance Claims Auditor to audit the validity of claims placed on DAF Trucks from the DAF Dealer network and to assess the efficiency of the dealer’s processes.

In addition to this as our Claims Auditor you will be responsible for:

Developing a robust and complete audit process for warranty and R&M claims
Managing the audit programme on behalf of DAF Trucks
Auditing warranty and R&M claims remotely and at Dealer premises if required
Analysing the results of the audit
Reporting and recommending actions to dealers resulting from the audit process
Working closely with the Claims Manager and the Warranty Team at DAF Trucks head office

In order to be successful in this role you must have:

Integrity with discretion
Excellent numeracy skills with great planning abilities and a strong financial understanding.
Understanding the after sales aspects of the DAF and dealer businesses
Ability to communicate at all levels

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.

APPLY NOW

Customer Service Coordinator

Customer Service Coordinator - Hybrid

Location: Stokenchurch, HP14 3SX, Hybrid Salary: £27,000 per annum, DOE Contract: Permanent, Full time Benefits: 25 days annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Free parking, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme

We are DEKRA Automotive, we have a unique and challenging opportunity for a Customer Service Coordinator to join our global business employing over 44,000 employees in more than 50 countries on all five continents!

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

We are now recruiting for a Customer Service Coordinator to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails.

You will ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job.

In addition to this as our Customer Service Coordinator you will be responsible for:

• Answer incoming calls/ emails and assist customers with their specific enquiries

• Book and allocate customer jobs to engineers or Auditors

• Update database/portals with changes and status of each customer

• Liaise with engineers/Auditors to book follow on jobs for customers

• General administration including taking payments, issuing receipts and customer correspondence via email and post

• Achieve the SLA's for our existing customers

In order to be successful in this role you must have:

• Experience within a customer service environment, preferably in an office/contact centre environment

• Excellent communication skills along with a good telephone manner

• Proven experience in providing exceptional customer service

• An ability to deal professionally, calmly and tactfully with customers and internal colleagues

• Proficient in all Microsoft Office applications

• A good geographical knowledge

• Experience in scheduling is preferable

No agencies please.

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DAF Trucks Technical Engineer

DAF Trucks Technical Engineer

Location: Hybrid working with regular travel Salary: Competitive + Car Allowance & Benefits! Contract: Full time, permanent Benefits: 25 days holiday entitlement, Buy / sell holiday scheme, Employee referral scheme, Contributory company pension scheme, Electric vehicle salary sacrifice scheme, Employee assistance programme, Free eye test vouchers

A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.

For over thirty years we have provided specialist services for the identification, analysis, prevention and management of fires, explosions and accidental chemical releases in the chemical and process industry.

Our value-adding, practical approach integrates specialist process safety management, engineering and testing. We seek to educate and grow client competence to provide sustainable performance improvement.

Partnering with our clients we combine technical expertise with a passion for protecting people and assets and reducing harm.

As part of DEKRA, the world’s leading expert organisation, we are the global partner for a safer world

What are we looking for?

We are now recruiting for a Technical Engineer to provide a responsive, holistic and customer centric engineering led service to our DAF Dealer Network and customers.

You will be directly responsible for:

Providing a technical helpdesk facility to diagnose and resolve vehicle problems within the DAF Dealer Network.
Addressing engineering problems through the application of the DAF Diagnostic Methodology and / or first-time fix philosophy.
The setting up and specification/Modification of new vehicles pre-registration.
Undertake agreed field support visits / investigations.
Generation of service documentation to support DAF Trucks Limited engineering activities.
Analyse product data to identify trends; investigate and rectify engineering issues as quickly as possible in pursuit of product / service improvements.
Maintain a current and in-depth knowledge of product, systems and components.
Factory liaison on all matters relating to vehicle engineering activities

In order to be successful in this role you must have:

Completed a relevant apprenticeship.
A BTEC HNC / HND in Motor Vehicles; Mechanical / Electrical or similar.
Minimum five years engineering experience within heavy truck sector.
A full driving licence car and LGV (B, BE, C,CE,C1E, D1 & D1E)
Driver CPC (preferable).
ADR (desirable, not essential)
European Computer Driving Licence (ECDL) or equivalent

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today!

No agencies please.

APPLY NOW

Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)

Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)

Location: Cornwall/Devon Contract: Zero Hour Contract / Self-Employed / Associate Salary: Day rate offering up to £160

DEKRA Automotive are a rapidly growing independent Testing, Inspection and Certification company in the UK, We have been active in the field of safety for 90 years. The vision for the company’s 100th birthday in 2025 is that DEKRA will be the global partner for a safe world.

As we welcome more B2B clients, we are looking for motivated, experienced team players to help us deliver the highest possible professional service.

Job Purpose:

The purpose of this role is to conduct vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner. The role will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within a defined geographic region. There are several types of inspection covering such activities as pre purchase inspections and warranty evaluations. You will complete all inspection reports within specified timescales that are subject to office appraisal for consistency and quality. You will use your own tools and equipment that must be current and conform to required legislation.

Main Duties and Responsibilities:

The core responsibilities of this role representing DEKRA Automotive Limited are to deliver an outstanding customer experience, an exceptional inspection standard and present an extremely professional report.

• To represent DEKRA Automotive Limited delivering vehicle inspections at the clients’ address as directed by our office-based deployment team

• Complete and deliver inspection reports after each visit in accordance with the company’s templates and reporting guidelines. All reports must be legible, timely and free from any ambiguity

• To support the Operations Manager in piloting new initiatives or programmes for customers exercising reasonable flexibility if required to travel outside your designated geographic territory

Knowledge, Experience & Qualification:

• Two years previous experience in formal vehicle maintenance, servicing or MOT

• City & City Level 3 or an NVQ Level 3 in Vehicle Maintenance

• Preferably be a member of the IMI or IRTE

• Onboard with DEKRA via a LTD company or Umbrella Company

• Meet DEKRA minimum insurance requirements

• Hold Motor Trade Road Risk insurance

You must also be able to demonstrate the following attributes:

• Delivering excellent customer service

• Exception Planning and organisation

• Accurate Report writing and time management

• Sounds Judgement and decision making

• Excellent Communication skills

• Meticulous Analysis of information

• Team player who can work independently

Essential Requirements

You will be required to have a full driving licence. Your own vehicle and the minimum qualifications outlined above.

The successful candidate will be required to provide their own tools and equipment to carry out vehicle testing and inspecting.

To apply, please send an up-to-date CV and covering letter (including your current package and expectations) to the Recruitment Team at recruitment.support.uk@dekra.com quoting reference AME1220.

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Fleet Operations Recognition Scheme (FORS) Auditor - (Contractor)

Fleet Operations Recognition Scheme (FORS) Auditor - (Contractor)

Location: Position available South West Contract: Associates (Contractors)

DEKRA Inspections are a rapidly growing independent Testing, Inspection and Certification company in the UK.

As we welcome more B2B clients, we are looking for motivated, experienced team players to help us deliver the highest possible professional service.

FORS Bronze Auditor – Job Purpose:

Field-based Fleet Operations Recognition Scheme (FORS) Bronze Auditors are required on an Associate basis, you will be responsible for conducting on-site audits of FORS members, to a defined criterion and identify action plans and best practise.

Main Duties and Responsibilities:

The successful candidate must have experience of working in a transport environment and hold a Transport Manager Certificate of Professional Competency for a minimum of two years.
Complete and deliver Audit reports in accordance with the company’s templates and reporting guidelines. All reports must be legible, timely and accurate you must have great attention to detail.
Experience in assessing road transport operations, following quality management systems and processes.
You will be working alongside our client’s operators so you must always have excellent interpersonal skills with the ability to work and communicate with a diverse range of professionals.
Ability to process and interpret complex information
Excellent oral and written communication skills are required including the ability to produce reports

Knowledge, Experience & Qualification:

Fleet Operator Recognition Scheme requirements ideally be a FORS Accredited Auditor to Bronze level.
Occupational road risk legislation and standards
The different road transport industry sectors
Relevant Health & Safety legislation
Operator licensing requirements
Full onboarding training will be provided

You must also be able to demonstrate the following attributes:

Be independent, objective and self-motivated
Ability to work alone or as part of a team
Have the ability to make decisions and use own initiative
Excellent interpersonal skills, able to communicate with a diverse range of individuals
Maintains a professional image at all times

REQUIREMENTS

You will be required to have a full driving licence and the minimum qualifications outlined above.

If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance. Alternatively, send an up-to-date CV and covering letter (including your current package and expectations) to the Recruitment Team at recruitment.support.automotive@dekra.com quoting the job title.

Thank you for taking the time to apply to DEKRA Automotive. Please note, due to the high volume of applications we receive, we are unfortunately unable to respond to every applicant. Therefore, if you have not heard from us within 10 working days please assume your application has been unsuccessful on this occasion.

No agencies please.

APPLY NOW

Contact DEKRA Recruitment

Our Values

Our workplace values are at the heart of everything we do:

We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
We are sincere and honest. Honouring our commitments and acting with INTEGRITY
We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.

Privacy Notice

What is the purpose of this notice?

DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.

You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).

It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

Downloads

GDPR Privacy Notice (PDF, 157 KB)