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DEKRA Automotive Jobs
Customer Contact Advisor – Porsche Experience Centre
Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary: £26,750 per annum + Potential Annual Bonus of 10% Contract: 37.5 Hours per week, Monday to Friday Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 48,600 employees in more than 50 countries over five continents.
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for a Customer Contact Advisor to deliver a Porsche experience to match our product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.
You will be responsible for building relationships with everyone associated with the brand and delivering a professional level of service tailored to each individual customer’s needs.
Customer Contact Advisor – Key Accountabilities – Office
· Receive calls and correspondence which may be requests for information, booking requests, or amendments.
· Handle all calls and correspondence from both internal & external customers professionally.
· Fulfil outbound call activity as required ensuring that business and customer requirements are met.
· Accurately update the Porsche Customer database (C@P) as required.
· Treat every contact as an opportunity to cleanse and update the PCGB customer database.
· Process payments via an online system.
· Process and fulfil customer invitations following their purchase of a Porsche model.
· Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy.
Customer Contact Advisor – Key Accountabilities – Reception (required for 1 week in every 5)
· Conduct PEC reception duties by providing a high standard of face-to-face customer interaction.
· Meet and greet guests as they enter the building.
· Record the arrival of guests and issue passes as required.
· Contact any guests who have not arrived.
· Notify person(s) being visited of the arrival of their guests.
· Request all driving guests sign participant terms on arrival and complete driving license checks, contacting the DVLA as and when required.
· Manage the guest booking system, updating with all guest arrivals for the following day, producing pre-populated participant terms to be completed on arrival.
· Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely, and appropriate resolutions.
· Ensure the reception and atrium area is kept clean, tidy, visually attractive, and welcoming at all times.
· Responsible for the Porsche Shop area - Processing payments from customers who wish to purchase items, updating the stock system, and re-ordering when stocks are low.
In order to be successful in this role you must have / be:
· Ability to demonstrate experience of working within a Customer Service environment
· Ability to provide excellent customer service both over the telephone or face to face
· PC literate and excellent VDU/keyboard skills
· The aptitude and desire to gain good all-round product knowledge
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
No agencies please.
Vehicle Inspections Engineer – Associate
Location: Cambridge/NewMarket/Thetford area Contract: Self Employed / Associate / Zero Hour Day Rate: Competitive DOE
Join a global leader in safety, inspection, and certification services!
DEKRA Automotive is part of a worldwide business employing over 49,000 people in more than 60 countries. We provide expert, independent inspection services to ensure safety on the road, at work, and at home. In the UK, we are one of the fastest-growing independent vehicle inspection companies, working with an expanding portfolio of B2B clients.
We are looking for experienced Vehicle Inspection Engineers to work with us on a self-employed basis, conducting high-quality vehicle inspections across Shrewsbury, Wrexham, and Ludlow!
The Role
As a Self-Employed Vehicle Inspection Engineer, you will carry out a variety of inspection types — including pre-purchase inspections and warranty evaluations — to the highest possible standard. You will work to pre-arranged appointments coordinated by our Stokenchurch-based deployment team, ensuring timely, professional, and accurate reporting.
Your responsibilities will include:
· Completing thorough, accurate vehicle inspections in line with company standards.
· Producing detailed, unambiguous inspection reports using company templates.
· Maintaining professionalism and excellent customer service at all times.
· Supporting pilot programmes and new customer initiatives when required.
· Travelling within your designated area and occasionally beyond when necessary.
About You
· We’re looking for skilled technical professionals with:
· A minimum of 7 years’ experience in formal vehicle maintenance, servicing, or MOT.
· City & Guilds Level 3 or HNC/HND equivalent qualification (IMI or IRTE membership desirable).
· Strong customer service, communication, and organisational skills.
· The ability to write clear, detailed, and accurate reports.
· A methodical, analytical approach to inspections and decision making.
You must also have:
· A clean UK driving licence, your own transport with business use insurance
· Your own tools, and equipment in good working order.
· A limited company with Public Liability and Professional Indemnity and Employers Liability insurance
Why Work with DEKRA?
· Flexibility to work on an as-needed basis.
· The backing of a respected, global brand.
· Opportunities to work with a wide range of vehicles and clients.
· A role where your expertise directly supports safety and quality.
Ready to join an industry leader and put your inspection skills to work?
Apply today to become part of DEKRA’s growing network of specialist engineers.
Sales Account Manager – VWG Remarketing
Salary: £33,500 with an OTE £39,500 + Car Allowance. Contract: Full-Time, Permanent Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme (EAP).
Drive Performance. Build Relationships. Accelerate Your Career.
We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries!
In the UK, we deliver a wide range of services spanning all industry sectors, including automotive, oil and gas, insurance, manufacturing, and chemical and process safety.
Are you a confident communicator who loves hitting targets, building strong partnerships, and driving commercial results?
Do you thrive in a fast-paced environment where every day brings new opportunities to influence performance across a major automotive brand?
We’re looking for a sales-focused Account Manager to join our VWG Remarketing team, a dynamic role at the heart of one of the world’s most recognizable automotive groups.
This is your chance to own your accounts, grow relationships across the Volkswagen Group network, and play a key role in delivering a seamless, high quality service that drives real commercial impact.
As our Sales Account Manager, you will be the driving force behind account success and commercial growth. Your focus will be on performance, engagement and delivering results.
As our Sales Account Manager, you will be the driving force behind account success and commercial growth. Your focus will be on performance, engagement and delivering results.
You will:
To be successful in this role, you must have:
Your growth at DEKRA is driven by your ambition. With strong performance and initiative, opportunities for progression within the group are available.
Ready to Drive Your Future?
If you’re energetic, commercially driven, and excited by the opportunity to work with one of the biggest automotive brands in the world we want to hear from you.
Click “APPLY” today and take the next step in your remarketing career.
- Smash monthly sales and performance targets through proactive engagement and strategic account management.
- Build, nurture and grow strong relationships across the VWG network to maximise sales opportunities.
- Identify opportunities to up-sell, cross-sell and add value across multiple brands.
- Monitor account performance, spotting trends, risks and areas to improve results.
- Gather market, pricing and competitor insights to boost sales performance.
- Support the delivery of SLAs and ensure a consistent, highquality service across all accounts.
- Work closely with the Programme Manager and Senior Account Manager to deliver targeted sales strategies.
- Resolve network challenges quickly and professionally, escalating when needed.
- Maintain best practice standards across all accounts and support team members during absence cover.
- Represent DEKRA and VWG with professionalism, positivity and commitment to excellence.
To be successful in this role, you must have:
- Experience in account management, ideally within remarketing or automotive.
- A natural ability to build relationships and influence stakeholders.
- Strong sales instincts with an analytical, performance driven mindset.
- Ability to juggle multiple priorities in a fastmoving environment.
- Confident communication skills and a proactive, positive attitude.
- Solid working knowledge of MS Office.
Your growth at DEKRA is driven by your ambition. With strong performance and initiative, opportunities for progression within the group are available.
Ready to Drive Your Future?
If you’re energetic, commercially driven, and excited by the opportunity to work with one of the biggest automotive brands in the world we want to hear from you.
Click “APPLY” today and take the next step in your remarketing career.
Vehicle Inspection Engineer – Self-Employed / Associate / Zero Hour
Location: Field-based across Shrewsbury, Wrexham, Ludlow Contract: Self Employed / Associate / Zero Hour Day Rate: Competitive DOE
Join a global leader in safety, inspection, and certification services!
DEKRA Automotive is part of a worldwide business employing over 49,000 people in more than 60 countries. We provide expert, independent inspection services to ensure safety on the road, at work, and at home. In the UK, we are one of the fastest-growing independent vehicle inspection companies, working with an expanding portfolio of B2B clients.
We are looking for experienced Vehicle Inspection Engineers to work with us on a self-employed basis, conducting high-quality vehicle inspections across Shrewsbury, Wrexham, and Ludlow!
The Role
As a Self-Employed Vehicle Inspection Engineer, you will carry out a variety of inspection types — including pre-purchase inspections and warranty evaluations — to the highest possible standard. You will work to pre-arranged appointments coordinated by our Stokenchurch-based deployment team, ensuring timely, professional, and accurate reporting.
Your responsibilities will include:
· Completing thorough, accurate vehicle inspections in line with company standards.
· Producing detailed, unambiguous inspection reports using company templates.
· Maintaining professionalism and excellent customer service at all times.
· Supporting pilot programmes and new customer initiatives when required.
· Travelling within your designated area and occasionally beyond when necessary.
About You
· We’re looking for skilled technical professionals with:
· A minimum of 7 years’ experience in formal vehicle maintenance, servicing, or MOT.
· City & Guilds Level 3 or HNC/HND equivalent qualification (IMI or IRTE membership desirable).
· Strong customer service, communication, and organisational skills.
· The ability to write clear, detailed, and accurate reports.
· A methodical, analytical approach to inspections and decision making.
You must also have:
· A clean UK driving licence, your own transport with business use insurance
· Your own tools, and equipment in good working order.
· A limited company with Public Liability and Professional Indemnity insurance
Why Work with DEKRA?
· Flexibility to work on an as-needed basis.
· The backing of a respected, global brand.
· Opportunities to work with a wide range of vehicles and clients.
· A role where your expertise directly supports safety and quality.
Ready to join an industry leader and put your inspection skills to work?
Apply today to become part of DEKRA’s growing network of specialist engineers.
Vehicle Inspection Engineer – Self-Employed / Associate
Location: Field-based across Shrewsbury, Wrexham, Ludlow Contract: Self Employed / Associate (work as required to meet customer demand) Day Rate: Competitive
Join a global leader in safety, inspection, and certification services!
DEKRA Automotive is part of a worldwide business employing over 49,000 people in more than 60 countries. We provide expert, independent inspection services to ensure safety on the road, at work, and at home. In the UK, we are one of the fastest-growing independent vehicle inspection companies, working with an expanding portfolio of B2B clients.
We are looking for experienced Vehicle Inspection Engineers to work with us on a self-employed basis, conducting high-quality vehicle inspections across Shrewsbury, Wrexham, and Ludlow!
The Role
As a Self-Employed Vehicle Inspection Engineer, you will carry out a variety of inspection types — including pre-purchase inspections and warranty evaluations — to the highest possible standard. You will work to pre-arranged appointments coordinated by our Stokenchurch-based deployment team, ensuring timely, professional, and accurate reporting.
Your responsibilities will include:
· Completing thorough, accurate vehicle inspections in line with company standards.
· Producing detailed, unambiguous inspection reports using company templates.
· Maintaining professionalism and excellent customer service at all times.
· Supporting pilot programmes and new customer initiatives when required.
· Travelling within your designated area and occasionally beyond when necessary.
About You
· We’re looking for skilled technical professionals with:
· A minimum of 7 years’ experience in formal vehicle maintenance, servicing, or MOT.
· City & Guilds Level 3 or HNC/HND equivalent qualification (IMI or IRTE membership desirable).
· Strong customer service, communication, and organisational skills.
· The ability to write clear, detailed, and accurate reports.
· A methodical, analytical approach to inspections and decision making.
You must also have:
· A clean UK driving licence, your own transport with business use insurance
· Your own tools, and equipment in good working order.
· A limited company with Public Liability and Professional Indemnity insurance
Why Work with DEKRA?
· Flexibility to work on an as-needed basis.
· The backing of a respected, global brand.
· Opportunities to work with a wide range of vehicles and clients.
· A role where your expertise directly supports safety and quality.
Ready to join an industry leader and put your inspection skills to work?
Apply today to become part of DEKRA’s growing network of specialist engineers.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are sincere and honest. Honouring our commitments and acting with INTEGRITY
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
What is the purpose of this notice?
DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).
It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).