Aftersales Service Performance Improvement
Increase your profitability and customer satisfaction with efficient after sales management using our customised coaching programme.
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Automotive Performance Improvement Programmes
DEKRA’s Automotive Coaching & Training Programs are designed to drive exceptional performance within your dealership. Our tailored solutions focus on enhancing team skills, increasing efficiency, and improving customer experience—all critical elements to achieve sustained success in today’s competitive market.
Benefits of Automotive Coaching & Training Programmes
- Tailored Approach: Each program is customised to address your dealership’s goals, ensuring relevant and impactful training.
- Experienced Trainers: Our team combines in-depth automotive knowledge with real-world experience, delivering practical, actionable insights.
- Boosted Performance: Enhance your team’s skills to drive higher sales, improve customer satisfaction, and increase overall efficiency.
- Comprehensive Support: We offer ongoing support and guidance to ensure long-term success beyond the training sessions.
Our Approach
- Our coaching and training follows an in-house developed & proven methodology.
- Our expertise in automotive coaching and training activities facilitates the link between manufacturers and their retail networks.
- Our trainers and coaches help the network to understand and adopt new programmes coming from OEMs.
Business Management Coaching
With our expert analysis, customized action plan and follow-up monitoring, automotive dealerships can optimize their performance, financially and operatively.
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Customer Experience
Reliable advice and special programs to optimize customer satisfaction in the automotive industry.
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Dealer Fleet Sales Performance Improvement
Optimise your organisation’s fleet sales with our comprehensive services, from analysis and action planning to monitoring progress and goal achievement.
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DEKRA Advanced Blended Coaching
Our dynamic approach to coaching - known as DEKRA ABC (Advanced Blended Coaching) - delivers both flexibility and an appreciable Return on Investment (ROI).
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Finance Renewals - Direct network Coaching
Structured process to ensure that dealers keep in regular contact with customers in order to capture the earliest opportunity to retain/renew
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Used car management & CPO program (Certified Pre-Owned)
Experience sustainable increases in used car sales and profitability by optimizing your CPO program and used car management.
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Workshop and Stores Efficiency
Our reliable strategies for optimizing workshop and stores efficiency save valuable time and contribute positively to the bottom line.
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Transport & Delivery Safety Training
Equip your team to handle today’s complex delivery challenges. Improve safety, reduce risks, and empower drivers with DEKRA’s modular training.
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EV Sales Performance Improvement
We provide customised coaching and training with our Advanced Blended Coaching (ABC) methodology to help automotive OEMs improve sales of elective vehicles
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Retail Sales Performance Improvement
Well-proven performance improvement programmes for brands and dealers, helping them adapt to an ever-changing market and customer demands.
Retail sales coaching
Human Resources Management
Modern HR consulting is a mainstay of operational optimisation processes. The Human Resources Management sector supports clients in the legally compliant implementation of required organisational measures.
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Managed Services and Outsourced Solutions
DEKRA has a wealth of experience in providing Managed Service contracts and the supply of outsourcing or temporary resources
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