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Contract Renewal Management

Coaching

Structured process to ensure that dealers keep in regular contact with customers in order to capture the earliest opportunity to retain/renew

Most customers do not wait until the end of their contract to change, many customers start to consider renewal within the first 2 years of a contract

Your benefits:

  • Dealer coaching programme, encouraging more regular & structured customer contact
  • Customers feel more connected
  • Leaving the renewal call until last 6 months is too late
  • Majority of customers renew at around 24 months
  • Bring a structured approach across a network, using common tools and strategies

Our services:

  • Help dealers to identify the potential within their ‘live book’
  • Create a structured approach to early and then regular customer contact
  • Demonstrate best practice
  • In-Dealer Coaching
  • Online Coaching

Why DEKRA?

  • Retained by premium brand for over 4 years’
  • DEKRA’s online tool loaded with action plans, reports and an encyclopedia of best practice from brand & industry
  • Regular on-site visit schedule from certified field coaches
  • Frequent bursts of convenient and timely online coaching to support progress and embed learning
  • Results/tracking/reports complied at national level and available to all stakeholders (hierarchical access)

Direct Fulfilment

Dedicated resource carrying out customer contact in a diligent and monitored environment, developing all leads to their full potential.

The team are dedicated to this activity, Customers will be contacted earlier and then more frequently than would be the case if handled by the busy dealer network. High quality, live renewal demand/leads fed back to the network

Your benefits:

  • High conversion rate of well qualified leads supplied to network
  • Consistent work on leads whilst dealers are handling day to day business
  • Ability to sustain multiple contact attempts
  • Consistent and professional customer contacts

Our services:

  • Dedicated and professional ‘Call Centre’ approach
  • Structured approach to early and then regular customer contact
  • DEKRA teams are FCA compliant and will consult with a customer to introduce latest offers
  • Create secure API for exchange of data
  • 'Hot' leads fed to dealer network

Why DEKRA?

  • Dedicated service – professional focus
  • FCA Compliance
  • GDPR Compliance
  • Full transparency of activity
  • Leads delivered are ready to transact
  • Can provide Coaching programme to support conversion of lead to sales
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