Recall Campaign Management
Efficient recalls that maximize opportunity
Recalls occur in the automotive sector to ensure the safety and functionality of all vehicles. While they can be challenging to execute efficiently, they also offer an opportunity for dealerships to follow through on what the brand promises, showcase customer service and optimize retail processes.
- Enhanced customer satisfaction
- Legal compliance
- Optimized conversion rate through aftersales visits and more
- Follow-through on the brand’s promise to customers
- Analysis, verification and updates of relevant databases
- Design of an optimal customer-centered process
- Creation of effective call scripts that reflect agreed workflows
- In-house outbound call team and appointment scheduling
- Integration of recall services into workshop schedule
- We are experts in the automotive industry experienced in managing recalls successfully.
- We have a recall strategy that accommodates your circumstances while keeping customer needs at the forefront.
- We specialize in recall campaigns that highlight customer satisfaction, efficiency and opportunity.