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Technical Engineer (Regional Based)
Technical Engineer (Regional Based)
Location: Regional (UK-based) Contract Type: Full-time, Permanent Salary: Competitive, DOE + Car Allowance and Benefits Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme
DEKRA Automotive is a talented team of people that bring out the best in a business.
Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Engineer to join us.
Join the DAF Trucks team as a Technical Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.
About the Role
As a Technical Engineer, you’ll play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You’ll work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.
Key Responsibilities
- Provide technical helpdesk support, resolving product issues.
- Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and “first-time fix” approach.
- Support Sales Engineers in new vehicle setups and specification checks.
- Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
- Assist with the management and support of Dealer Diagnostic Technicians in the field.
- Produce timely and accurate technical documentation and visit reports.
- Analyse product data to identify trends and proactively improve product reliability and durability.
- Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
- Advise dealers and bodybuilders/customers on second-life vehicle conversions and options.
About You
Essential Skills & Experience:
- Minimum of five years’ experience in heavy vehicle engineering.
- BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
- Indentured apprenticeship.
- Valid UK driving licence (Categories B, BE, C, C+E, C1E, D1 & D1E).
- Driver CPC.
- Strong understanding of vehicle systems and diagnostics across multiple models and product generations.
- Excellent analytical, problem-solving and decision-making skills.
- Ability to communicate complex technical issues clearly, both verbally and in writing.
- Highly self-motivated and capable of working independently.
- Strong organisational and time-management skills.
- Team player with a customer-centric approach.
Desirable:
- ADR licence.
- Robust IT knowledge and skills.
- Familiarity with DAF Trucks products and services.
Competencies
You will be expected to demonstrate strengths in the following areas:
- Initiative and independence
- Analytical ability and attention to detail
- Customer orientation and service excellence
- Communicating and co-operating effectively across all levels
- Adaptability and stress tolerance under pressure
- Quality orientation and continuous improvement mindset
Ready to Apply?
If you’re a committed technical professional looking to take the next step in your career, we’d love to hear from you. Click apply today.
No agencies please.
Special Projects Manager - DEKRA Learning Studio
Special Projects Manager - DEKRA Learning Studio
Location: The successful candidate will ideally be based in the Midlands, North East, North West or Scotland. The role is home based with regular requirement to travel to various client locations. Salary: £48-£52K DOE + Car Allowance Contract: Full time, Permanent Benefits: 25 days annual leave, buy and sell holiday scheme, employee referral scheme, private health insurance, pension contribution, free parking, contribution towards eye test, employee assistant programme, cycle to work scheme.
We are DEKRA Automotive, we have a unique and challenging opportunity to join our global business employing over 48,600 employees in more than 60 countries.
We are now recruiting for a Special Projects Manager to assume responsibility for the development and delivery of coaching & performance improvement programme content that drives several KPIs through the upskilling and performance of relevant individuals for our clients. You will be responsible for delivering a diverse number of projects with a number of recognised brands, primarily in the automotive sector.
Main Duties and Responsibilities
- Work independently, proactively and as part of a team to manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment
- Deliver Face to Face coaching to improve results and customer experience on a range of topics
- Review, develop & create content that meets the changing requirements of our clients
- Excellent communication skills, written and verbal, to effectively communicate to clients but also internal stakeholders
- Develop, measure and communicate the performance of programmes with Key Stakeholders
- Provide all data and information required by the programmes within strict deadlines
- Regularly communicate with the client and programme leader
- Professionally and effectively represent the Client and DEKRA Automotive and comply with general and departmental procedures
- Change management, project management, and other relevant professional qualifications are desirable
The Ideal Candidate
The ideal candidate will have a proven track record in training and coaching with a strong background in the corporate or automotive sector. They will thrive in a client facing role and possess exceptional communication and relationship building skills. A strategic thinker who can design impactful training solutions while being hands on in their delivery, they will be passionate about delivering tangible results for clients.
They will have an entrepreneurial mindset to the ability to work independently and a collaborative approach that fosters teamwork and innovation. With their commitment to excellence coupled with a deep understanding of the corporate sector or automotive industry to set them apart as a trusted partner for our clients.
This role offers the opportunity to make a significant impact within a fast paced results oriented environment
If you are skilled training professional with the skills and experience and have a real passion for driving sustained improvement, whilst delivering an impressive customer experience, we encourage you to click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Location: Volkswagen Group’s National Learning Centre, Wymbush Salary: Competitive Contract: Permanent, Full time Benefits: 25 days annual leave + bank holidays, Holiday buy/sell scheme, Private health insurance, Pension contributions, Eye test vouchers, EV salary sacrifice scheme, Employee Assistance Programme
Ready to step away from the tools but stay at the forefront of diagnostics and repair expertise?
Join the team that supports Volkswagen Group’s renowned Technical Support function and use your workshop knowledge to solve complex vehicle issues remotely.
You’ll be based at their state-of-the-art National Learning Centre in Wymbush, working for DEKRA Automotive – a global leader in technical services, operating in 50+ countries.
This is a unique opportunity to influence repairs across the national Retailer network, improve service quality, and shape future technical solutions across iconic brands like Audi, SEAT, Škoda, Volkswagen and VW Commercial Vehicles.
About the Role
We are recruiting a Repair Quality Specialist to provide high-level technical support for Volkswagen Group’s Authorised Repairer Workshops. You’ll work as part of their Technical Support Team, helping to triage and resolve complex repair cases, especially in high-volume areas.
What You’ll Be Doing:
- Providing expert remote guidance to the Retailer network to help identify and resolve technical product issues.
- Supporting technicians and existing technical support teams using VW Group’s communication platforms.
- Using your workshop experience to identify patterns, reduce inbound contact volume, and improve case resolution quality.
- Championing process-driven solutions and quality standards across all contact points.
- Promoting DEKRA Automotive’s values in quality and environmental management.
About You:
This role is ideal for an experienced technician or master technician looking for a new challenge in a high-impact support role.
You will have:
- Strong diagnostic skills, especially with electrical/electronic vehicle systems.
- Broad repair experience and the ability to communicate complex technical issues clearly.
- Volkswagen Group Accredited Qualification (or higher) – highly desirable.
- Experience using Volkswagen Group Aftersales systems (ELSA & ODIS) – an advantage.
- Confidence in resolving technical concerns and warranty-related queries.
- Excellent written/verbal communication and MS Office skills.
- A detail-oriented, process-driven mindset.
- The ability to work independently and manage time effectively.
Why Join Us?
- Work at Volkswagen Group’s National Learning Centre – a cutting-edge environment.
- Step into a non-workshop, knowledge-based role where you still use your practical expertise every day.
- Become a key player in the future of repair quality and technical support.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Inspections Administrator
Inspections Administrator
Location: Based at our Stokenchurch office, HP14 3SX – attendance expected once a week Salary: Competitive + Excellent benefits! Contract: Permanent, Part Time – Monday to Friday, 09:30 – 14:30 Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for an Inspections Administrator to join the team – the purpose of this role is to ensure all daily tasks are completed to support our clients.
A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.
As an Inspections Administrator you will be responsible for:
- Managing SLA for specific contracts – covering Fines/V5’s.
- Managing cosmetics process – Reporting/HPI Checks/ Invoicing / Claims / Dealer Reports / Road Tax / Pool Cars.
- Booking hire cars for travel and breakdown.
- Booking long-term hires for employees.
- Liaising with managers and employees to arrange collections/deliveries of cars for employees/leavers.
- Booking airport car park for employee travel.
- Collecting mileage data on a monthly basis for company car drivers.
- Collecting business mileage and reporting on co2 emissions.
- Adding removing vehicles in the MID database.
- Creating quotes for new vehicles/ Extended contracts.
- Authorising invoices for accounts.
- Dealing with internal fines.
- Liaising with HR in regards company car changes/ updates
- Dealing with vehicle accidents and damage – liaising with insurance companies, broker and repairers.
- Dealing with cosmetics admin/reporting.
- Providing professional and effective services to internal and or external customers, to meet expectations.
- Other Admin Duties
To be successful in the Inspection Administrator role, you must have:
- Prior experience within a customer service environment, preferably in an office/contact center environment.
- Excellent communication skills, along with good telephone manner.
- Proven experience in providing exceptional customer service.
- An ability to deal professionally, calmly and tactfully with customers and internal colleagues.
- Be proficient in all Microsoft office applications.
- Good geographical knowledge.
- It would be desirable if you have prior administrative experience within an Automotive industry.
We care passionately about our staff and establish clear direction and expectation, whilst creating a supportive environment to succeed. Our leaders are committed to establishing an environment where people feel valued, cared for, can flourish and are encouraged and supported to develop.
We know that if we collaborate together, with a singular focus on our customers’ needs, we will continue to be a successful and sustainable business.
Digital Content Creator Designer - DEKRA Learning Studio
Digital Content Creator Designer - DEKRA Learning Studio
Location: Home based with occasional travel to client meetings and DEKRA offices Salary: Up to 36-39K DOE Contract: Full time, Permanent Benefits: 25 days annual leave, buy and sell holiday scheme, employee referral scheme, private health insurance, pension contribution, free parking, contribution towards eye test, employee assistant programme, cycle to work scheme.
We are DEKRA Automotive, we have a unique and challenging opportunity to join our global business employing over 48,600 employees in more than 60 countries.
We are now recruiting for a Digital Learning Content Creator to join our Learning Studio team. We are looking for someone to join our team who can own, design, develop and deliver engaging, creative, content rich digital media solutions for a wide and varied range of clients.
Using innovative digital solutions to bring learning to life, in this role, you will design and develop interactive e-learning content, high-quality graphics, animations, illustrations and multimedia materials. You will be responsible for delivering a diverse number of projects with a number of recognised brands, primarily in the automotive sector.
Main Duties and Responsibilities
- Develop interactive e-learning modules using Articulate Storyline 360.
- Create visually compelling graphics, brochures and layouts using the Adobe Creative Suite.
- Design and optimise engaging digital content for various methods of delivery.
- Engage effectively and build relationships with key stakeholders both internally and externally.
- Ability to interpret client needs effectively, understand and develop learning briefs, scope out end-user learning journeys, storyboarding, script and detailed running order creation.
- Design and develop creative and engaging new digital learning content solutions on a range of topics that are on Brand and of the highest quality.
- Stay up to date with e-learning trends and digital learning innovations.
- Report regularly and accurately on your activities and project progress.
- Attend meetings as required at DEKRA offices and remotely.
The Ideal Candidate
We’re looking for a talented Digital Learning Content Creator to join our team and bring learning to life through innovative digital solutions. In this role, you will design and develop interactive e-learning content, high-quality graphics and multimedia materials. You will be someone who can own, design, develop and deliver engaging, creative, content rich digital media solutions for a wide and varied range of clients.
Key skills that we require:
- A creative mindset with the ability to translate learning objectives into engaging digital experiences.
- Strong skills in Articulate Storyline 360, PowerPoint, Adobe InDesign, Photoshop and Illustrator.
- Ability to work as part of a team with multiple stakeholders and on your own initiative.
- Ability to be organised, work efficiently and working across multiple projects managing your time effectively and meeting set deadlines.
- Strong communication skills both verbal and written.
- Be able to create content that conforms to brand identity standards and compliments their design look and feel.
- Ability to produce a varied range of digital resources including written articles, presentations, videos and infographics.
- Ability to act upon feedback and input in a positive way.
Desirable skills:
- The ability to enhance learning content with video production, motion graphics, animation and multimedia storytelling.
- Videography, editing, motion graphics and animation. (Adobe Premiere Pro, After Effects, Character Animator)
If you are skilled digital learning content creator with the skills and experience and have a real passion for driving sustained improvement, whilst delivering an impressive customer experience, we encourage you to click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
Mechanic/Vehicle Inspector
Mechanic/Vehicle Inspector
Location: Field Based role. Locations all across the UK! Salary: £28K – £40K DOE and location + Company Van (Business Use Only) Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and exciting opportunity for a Vehicle Inspection Engineer to join our global business employing over 49,000 employees in more than 60 countries on all six continents!
The services we provide range from vehicle inspection and expert appraisals to claims services, industrial and building inspections, safety consultancy, testing and certification of products and systems.
Here in the UK, we are the UK’s fastest growing independent vehicle inspection company and we continue to support more and more large corporate customers with their vehicle inspection needs!
As a result of recent successful business wins, we are seeking highly motivated and experienced Vehicle Inspection Engineers to support us in delivering the highest possible service to our customers!
Vehicle Inspection Engineer – About the role:
This is a field-based role whereby you will be conducting vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner.
You will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within your geographic region.
There are several types of inspections covering such activities as pre purchase inspections, warranty evaluations, mechanical defeats and audits.
In addition to this as our Vehicle Inspection Engineer you will be responsible for:
- Representing DEKRA Automotive Limited delivering vehicle inspections at the clients’ address.
- Completing and delivering inspection reports after each visit.
- Supporting the Operations Manager in piloting new initiatives or programmes.
- Completing cosmetic vehicle inspections of bodywork condition, identifying substandard repairs.
- Completing and delivering OEM dealer audit assessments reports.
In order to be successful in this role you must have:
- Proven mechanical experience in formal vehicle maintenance, servicing or MOT.
- Desired however not essential A City & Guilds Level 3 or an NVW Level 3 in Vehicle Maintenance.
- Preferably a member of the IMI (Institute of Motor Industry) or IRTE (Institute of Road Transport Engineers).
- Strong team working skills with the ability to contribute to the development of new procedures to improve the performance of the business.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Automotive Standards Auditors
Automotive Standards Auditors
Location: Scotland and Midlands. Contract: Associate Hourly Rate: National minimum wage to £25 per hour, depending on experience.
A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 44,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
Here in the UK, DEKRA Automotive works with more than 20 automotive brands providing leading edge business solutions, including direct sales programmes, telesales platforms, in-dealer coaching, people outsourcing, auditing, vehicle inspections, training and project management.
As part of DEKRA, the world’s leading expert organisation, we are the global partner for a safer world.
DEKRA deliver audits to our automotive clients across the UK and we are looking to increase our pool of talented auditors resource nationwide.
We are now recruiting for Automotive Standards Auditors!
In this Standards Auditor role, you will be carrying out onsite and remote audits for our automotive partners against set franchise standards and expectations and may work on a variety of audit programmes and locations.
Adherence to brand standards and procedures is becoming increasingly significant in the automotive industry as customer experience and satisfaction becomes paramount to vehicle manufactures.
Our clients invest greatly in creating their brand identity, customer experience and creating a positive customer interaction environment.
As such they require their dealership and retail outlets to adhere to these standards and ensure their brand identity, quality, safety standards and sales and service experiences match the expectations of both the brand and their customers.
To be considered for this role you:
- Possess a recognised auditing qualification and experience.
- Should be well presented, articulate and possess excellent communication skills.
- Will have a keen attention to detail and a methodical approach in a face paced environment.
- Will be able to adhere to set processes and procedures.
- Have the ability to communicate with all levels of dealership staff including senior managers.
- Should be personable, approachable and have natural relationship building skills.
- Are highly reliable and trustworthy.
- Have ability and experience in preparing and presenting concise, accurate reports.
- Will be able to meet set deadline expectations.
- Experience in an automotive dealership environment would be advantageous.
- Must be willing to travel up to two hours from home location.
- High level of computer literacy with the ability to use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards.
Due to increasing demand, we would also welcome applications from candidates with experience in carrying out financial and invoicing auditing.
Training will be provided, and immediate starts are available for the right candidates.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
No agencies please.
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Location: Edinburgh/Aberdeen, Manchester, Carlisle, Peterborough/Cambridge, and Wales Contract: Zero Hour Contract / Self-Employed / Associate Salary: Day rate offering up to £160
DEKRA Automotive are a rapidly growing independent Testing, Inspection and Certification company in the UK, We have been active in the field of safety for 90 years. The vision for the company’s 100th birthday in 2025 is that DEKRA will be the global partner for a safe world.
As we welcome more B2B clients, we are looking for motivated, experienced team players to help us deliver the highest possible professional service.
Job Purpose:
The purpose of this role is to conduct vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner. The role will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within a defined geographic region. There are several types of inspection covering such activities as pre purchase inspections and warranty evaluations. You will complete all inspection reports within specified timescales that are subject to office appraisal for consistency and quality. You will use your own tools and equipment that must be current and conform to required legislation.
Main Duties and Responsibilities:
The core responsibilities of this role representing DEKRA Automotive Limited are to deliver an outstanding customer experience, an exceptional inspection standard and present an extremely professional report.
• To represent DEKRA Automotive Limited delivering vehicle inspections at the clients’ address as directed by our office-based deployment team
• Complete and deliver inspection reports after each visit in accordance with the company’s templates and reporting guidelines. All reports must be legible, timely and free from any ambiguity
• To support the Operations Manager in piloting new initiatives or programmes for customers exercising reasonable flexibility if required to travel outside your designated geographic territory
Knowledge, Experience & Qualification:
• Two years previous experience in formal vehicle maintenance, servicing or MOT
• City & City Level 3 or an NVQ Level 3 in Vehicle Maintenance
• Preferably be a member of the IMI or IRTE
• Onboard with DEKRA via a LTD company or Umbrella Company
• Meet DEKRA minimum insurance requirements
• Hold Motor Trade Road Risk insurance
You must also be able to demonstrate the following attributes:
• Delivering excellent customer service
• Exception Planning and organisation
• Accurate Report writing and time management
• Sounds Judgement and decision making
• Excellent Communication skills
• Meticulous Analysis of information
• Team player who can work independently
Essential Requirements
You will be required to have a full driving licence. Your own vehicle and the minimum qualifications outlined above.
The successful candidate will be required to provide their own tools and equipment to carry out vehicle testing and inspecting.
To apply, please send an up-to-date CV and covering letter (including your current package and expectations) to the Recruitment Team at recruitment.support.uk@dekra.com quoting reference AME1220.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are sincere and honest. Honouring our commitments and acting with INTEGRITY
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
What is the purpose of this notice?
DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).
It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).