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Training Support Specialist – Home Based
Training Support Specialist – Home Based
Location: Homebased with occasional visits to the Stokenchurch Office or Training Centres Salary: Competitive + Excellent Benefits! Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive and we are now recruiting for a Training Support Specialist to join us!
We are a global business employing over 49,000 employees in more than 60 countries on all six continents! Could you be our next hire?
As our Training Support Specialist you will primarily be responsible for providing comprehensive administrative and technical support to online trainers.
This role is crucial for managing the logistical aspects of remote training, enabling trainers to focus on content delivery and ensuring a positive learning experience for all participants.
In addition to this, as our Training Support Specialist you will:
- Create and manage online session links, invitations, and participant accounts.
- Maintain accurate attendance records and session compliance documentation.
- Administer online sessions, ensuring quality, compliance, and accurate reporting.
- Monitor chat and provide live technical support during sessions.
- Support trainers during live sessions and act as a back-up if needed.
- Track participant progress, module completion, and training outcomes.
- Collect, analyse, and act on participant feedback.
- Assist with training-related inquiries and event tracking.
- Record, monitor, and evaluate curriculum and quality data.
- Stay updated with system developments and company procedures.
- Report and escalate risks or performance issues as necessary.
- Monitor KPIs, identify trends, and implement corrective actions.
- Work both independently and collaboratively to meet objectives.
- Uphold and promote DEKRA Automotive’s Environmental & Quality Management Systems and policies.
In order to be successful in this role, it’s essential that you have:
- Proven experience in customer handling and support, with a focus on resolving inquiries and providing assistance professionally and courteously.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook).
- Excellent organisational and time-management skills, with the ability to prioritise tasks effectively and manage multiple deadlines.
- Ability to work autonomously with initiative, as well as collaboratively within a team.
- Strong technical aptitude and comfort with online meeting platforms and learning management systems.
- Excellent communication skills, both written and verbal.
It would be great if you had:
- Proven experience in an administrative support role, particularly in a training, educational or social environment.
- Strong attention to detail and a commitment to delivering high-quality work.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
Delivery Driver Trainer
Deliver Driver Trainer
Location: Remote (with occasional visits to the Stokenchurch Office or Training Centres) Salary: Competitive, DOE Job Type: Full-time, Permanent Company: DEKRA Automotive Reports to: Project Manager
Are you passionate about training, driver safety, and delivering a positive impact on others' careers? DEKRA Automotive is seeking a Delivery Driver Trainer to join our growing team.
This is a unique opportunity to shape the future of delivery driving by equipping drivers with essential safety knowledge, confidence, and practical skills — all while working in a supportive, values-driven environment.
What you’ll be doing:
As a Delivery Driver Trainer, you’ll provide engaging and informative training sessions to help our delivery drivers carry out their duties safely, efficiently, and in line with legal and company requirements. Your training will focus on areas including:
- Safe and compliant delivery of shipments
- Correct manual handling techniques
- Vehicle checks and defect reporting
- On-road behaviour and driving safety
- Personal safety and customer care
- Understanding and following traffic regulations
You’ll deliver training remotely and occasionally in person, using interactive methods and digital platforms to ensure maximum impact.
Your responsibilities will include:
- Delivering remote presentations and interactive training activities
- Assessing and supporting driver learners, ensuring key skills and safety procedures are understood and followed
- Monitoring and recording training participation and effectiveness
- Responding to training queries and supporting course attendees
- Maintaining up-to-date knowledge of delivery operations and training practices
- Collaborating with internal teams to enhance training and safety standards
What we’re looking for:
Essential:
- A full, valid driving licence
- Proven experience delivering training, coaching, or teaching (ideally digitally or remotely)
- Excellent communication and presentation skills
- Confidence with Microsoft Office tools (Word, PowerPoint, Outlook, Teams)
- Strong organisation and time management skills
- Ability to work both independently and as part of a team
Desirable:
- Experience within the delivery/automotive industry or social work
- Experience working with digital training tools
What you’ll get in return:
- A supportive team environment where safety, integrity, and customer service are valued
- Opportunities for personal development and progression
- The chance to make a meaningful difference in people’s careers and road safety
- Flexible working arrangements
- Access to a company benefits package
About DEKRA Automotive
A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 48,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
Here in the UK, DEKRA Automotive works with more than 20 automotive brands providing leading edge business solutions, including direct sales programmes, telesales platforms, in-dealer coaching, people outsourcing, auditing, vehicle inspections, training and project management.
As part of DEKRA, the world’s leading expert organisation, we are the global partner for a safer world.
Ready to inspire and train the next generation of safe delivery drivers? Apply now and be part of something that drives real change.
No agencies please.
Technical Engineer (Regional Based)
Technical Engineer (Regional Based)
Location: Regional (UK-based). Homebased with occasional client & dealership visits. Contract Type: Full-time, Permanent. Salary: Competitive, DOE + Car Allowance and Benefits. Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistance programme.
DEKRA Automotive is a talented team of people that bring out the best in a business.
Part of an international organisation, we are a key service provider to DAF Trucks UK and now have an exciting opportunity for a Technical Engineer to join us.
Join the DAF Trucks team as a Technical Engineer, where your skills will help drive service excellence, ensure vehicle uptime, and contribute to continuous product improvement across our market-leading range of commercial vehicles.
About the Role
As a Technical Engineer, you’ll play a key role in supporting our dealer network and customers by diagnosing complex technical issues, delivering first-time fixes, and implementing engineering improvements. You’ll work both remotely and in the field, liaising with factories, dealers, and customers to ensure technical support is delivered efficiently and in line with DAF Trucks high standards.
Key Responsibilities
- Provide technical helpdesk support, resolving product issues.
- Diagnose and resolve engineering problems using the DAF Trucks Diagnostic Methodology and “first-time fix” approach.
- Support Sales Engineers in new vehicle setups and specification checks.
- Conduct field visits and investigations to improve customer satisfaction and reduce vehicle downtime.
- Support Dealer Diagnostic Technicians in the field.
- Produce timely and accurate technical documentation and visit reports.
- Act as a liaison with DAF Trucks factory on engineering matters and support new product rollouts.
- Advise dealers and bodybuilders/customers on vehicle conversions and options.
About You
Essential Skills & Experience:
- Experience in heavy vehicle engineering.
- BTEC HNC/HND or equivalent in Motor Vehicle, Mechanical, or Electrical Engineering.
- Indentured apprenticeship.
- Valid UK driving licence, including HGV.
- Driver CPC.
- Strong understanding of vehicle systems and diagnostics.
- Excellent analytical, problem-solving and decision-making skills.
- Ability to communicate complex technical issues clearly, both verbally and in writing.
- Highly self-motivated and capable of working independently.
- Strong organisational and time-management skills.
- Team player with a customer-centric approach.
Desirable:
- Robust IT knowledge and skills.
- Familiarity with DAF Trucks products and services.
Competencies
You will be expected to demonstrate strengths in the following areas:
- Initiative and independence
- Analytical ability and attention to detail
- Customer orientation and service excellence
- Communicating and co-operating effectively across all levels
- Quality orientation and continuous improvement mindset
Ready to Apply?
If you’re a committed technical professional looking to take the next step in your career, we’d love to hear from you. Click apply today.
No agencies please.
Performance & Coaching Manager
Performance & Coaching Manager
Location: The successful candidate will ideally be based in the Midlands, North East, North West or Scotland. The role is home based with regular requirement to travel to various client locations. Salary: £48-£52K DOE + Car Allowance Contract: Full time, Permanent Benefits: 25 days annual leave, buy and sell holiday scheme, employee referral scheme, private health insurance, pension contribution, free parking, contribution towards eye test, employee assistant programme, cycle to work scheme.
We are DEKRA Automotive, we have a unique and challenging opportunity to join our global business employing over 48,600 employees in more than 60 countries.
We are now recruiting for a Special Projects Manager to assume responsibility for the development and delivery of coaching & performance improvement programme content that drives several KPIs through the upskilling and performance of relevant individuals for our clients. You will be responsible for delivering a diverse number of projects with a number of recognised brands, primarily in the automotive sector.
Main Duties and Responsibilities
- Work independently, proactively and as part of a team to manage multiple priorities, and meet deadlines in a fast-paced and dynamic environment
- Deliver Face to Face coaching to improve results and customer experience on a range of topics
- Review, develop & create content that meets the changing requirements of our clients
- Excellent communication skills, written and verbal, to effectively communicate to clients but also internal stakeholders
- Develop, measure and communicate the performance of programmes with Key Stakeholders
- Provide all data and information required by the programmes within strict deadlines
- Regularly communicate with the client and programme leader
- Professionally and effectively represent the Client and DEKRA Automotive and comply with general and departmental procedures
- Change management, project management, and other relevant professional qualifications are desirable
The Ideal Candidate
The ideal candidate will have a proven track record in training and coaching with a strong background in the corporate or automotive sector. They will thrive in a client facing role and possess exceptional communication and relationship building skills. A strategic thinker who can design impactful training solutions while being hands on in their delivery, they will be passionate about delivering tangible results for clients.
They will have an entrepreneurial mindset to the ability to work independently and a collaborative approach that fosters teamwork and innovation. With their commitment to excellence coupled with a deep understanding of the corporate sector or automotive industry to set them apart as a trusted partner for our clients.
This role offers the opportunity to make a significant impact within a fast paced results oriented environment
If you are skilled training professional with the skills and experience and have a real passion for driving sustained improvement, whilst delivering an impressive customer experience, we encourage you to click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Vehicle Diagnostics & Repair Specialist – Volkswagen Group
Location: Volkswagen Group’s National Learning Centre, Wymbush Salary: Competitive Contract: Permanent, Full time Benefits: 25 days annual leave + bank holidays, Holiday buy/sell scheme, Private health insurance, Pension contributions, Eye test vouchers, EV salary sacrifice scheme, Employee Assistance Programme
Ready to step away from the tools but stay at the forefront of diagnostics and repair expertise?
Join the team that supports Volkswagen Group’s renowned Technical Support function and use your workshop knowledge to solve complex vehicle issues remotely.
You’ll be based at their state-of-the-art National Learning Centre in Wymbush, working for DEKRA Automotive – a global leader in technical services, operating in 50+ countries.
This is a unique opportunity to influence repairs across the national Retailer network, improve service quality, and shape future technical solutions across iconic brands like Audi, SEAT, Škoda, Volkswagen and VW Commercial Vehicles.
About the Role
We are recruiting a Repair Quality Specialist to provide high-level technical support for Volkswagen Group’s Authorised Repairer Workshops. You’ll work as part of their Technical Support Team, helping to triage and resolve complex repair cases, especially in high-volume areas.
What You’ll Be Doing:
- Providing expert remote guidance to the Retailer network to help identify and resolve technical product issues.
- Supporting technicians and existing technical support teams using VW Group’s communication platforms.
- Using your workshop experience to identify patterns, reduce inbound contact volume, and improve case resolution quality.
- Championing process-driven solutions and quality standards across all contact points.
- Promoting DEKRA Automotive’s values in quality and environmental management.
About You:
This role is ideal for an experienced technician or master technician looking for a new challenge in a high-impact support role.
You will have:
- Strong diagnostic skills, especially with electrical/electronic vehicle systems.
- Broad repair experience and the ability to communicate complex technical issues clearly.
- Volkswagen Group Accredited Qualification (or higher) – highly desirable.
- Experience using Volkswagen Group Aftersales systems (ELSA & ODIS) – an advantage.
- Confidence in resolving technical concerns and warranty-related queries.
- Excellent written/verbal communication and MS Office skills.
- A detail-oriented, process-driven mindset.
- The ability to work independently and manage time effectively.
Why Join Us?
- Work at Volkswagen Group’s National Learning Centre – a cutting-edge environment.
- Step into a non-workshop, knowledge-based role where you still use your practical expertise every day.
- Become a key player in the future of repair quality and technical support.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Mechanic/Vehicle Inspector
Mechanic/Vehicle Inspector
Location: Field Based role. Locations all across the UK! Salary: £28K – £40K DOE and location + Company Van (Business Use Only) Contract: Permanent, Full time Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme
We are DEKRA Automotive, we have a unique and exciting opportunity for a Vehicle Inspection Engineer to join our global business employing over 49,000 employees in more than 60 countries on all six continents!
The services we provide range from vehicle inspection and expert appraisals to claims services, industrial and building inspections, safety consultancy, testing and certification of products and systems.
Here in the UK, we are the UK’s fastest growing independent vehicle inspection company and we continue to support more and more large corporate customers with their vehicle inspection needs!
As a result of recent successful business wins, we are seeking highly motivated and experienced Vehicle Inspection Engineers to support us in delivering the highest possible service to our customers!
Vehicle Inspection Engineer – About the role:
This is a field-based role whereby you will be conducting vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner.
You will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within your geographic region.
There are several types of inspections covering such activities as pre purchase inspections, warranty evaluations, mechanical defeats and audits.
In addition to this as our Vehicle Inspection Engineer you will be responsible for:
- Representing DEKRA Automotive Limited delivering vehicle inspections at the clients’ address.
- Completing and delivering inspection reports after each visit.
- Supporting the Operations Manager in piloting new initiatives or programmes.
- Completing cosmetic vehicle inspections of bodywork condition, identifying substandard repairs.
- Completing and delivering OEM dealer audit assessments reports.
In order to be successful in this role you must have:
- Proven mechanical experience in formal vehicle maintenance, servicing or MOT.
- Desired however not essential A City & Guilds Level 3 or an NVW Level 3 in Vehicle Maintenance.
- Preferably a member of the IMI (Institute of Motor Industry) or IRTE (Institute of Road Transport Engineers).
- Strong team working skills with the ability to contribute to the development of new procedures to improve the performance of the business.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please.
Automotive Standards Auditors
Automotive Standards Auditors
Location: Scotland and Midlands. Contract: Associate Hourly Rate: National minimum wage to £25 per hour, depending on experience.
A career with DEKRA is never dull and offers unlimited opportunities for people with the desire to succeed who want to work with a forward thinking, customer-focused company.
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 48,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
Here in the UK, DEKRA Automotive works with more than 20 automotive brands providing leading edge business solutions, including direct sales programmes, telesales platforms, in-dealer coaching, people outsourcing, auditing, vehicle inspections, training and project management.
As part of DEKRA, the world’s leading expert organisation, we are the global partner for a safer world.
DEKRA deliver audits to our automotive clients across the UK and we are looking to increase our pool of talented auditors resource nationwide.
We are now recruiting for Automotive Standards Auditors!
In this Standards Auditor role, you will be carrying out onsite and remote audits for our automotive partners against set franchise standards and expectations and may work on a variety of audit programmes and locations.
Adherence to brand standards and procedures is becoming increasingly significant in the automotive industry as customer experience and satisfaction becomes paramount to vehicle manufactures.
Our clients invest greatly in creating their brand identity, customer experience and creating a positive customer interaction environment.
As such they require their dealership and retail outlets to adhere to these standards and ensure their brand identity, quality, safety standards and sales and service experiences match the expectations of both the brand and their customers.
To be considered for this role you:
- Possess a recognised auditing qualification and experience.
- Should be well presented, articulate and possess excellent communication skills.
- Will have a keen attention to detail and a methodical approach in a face paced environment.
- Will be able to adhere to set processes and procedures.
- Have the ability to communicate with all levels of dealership staff including senior managers.
- Should be personable, approachable and have natural relationship building skills.
- Are highly reliable and trustworthy.
- Have ability and experience in preparing and presenting concise, accurate reports.
- Will be able to meet set deadline expectations.
- Experience in an automotive dealership environment would be advantageous.
- Must be willing to travel up to two hours from home location.
- High level of computer literacy with the ability to use web-based platforms to generate high quality outputs for submission in line with defined service delivery standards.
Due to increasing demand, we would also welcome applications from candidates with experience in carrying out financial and invoicing auditing.
Training will be provided, and immediate starts are available for the right candidates.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today!
No agencies please.
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Vehicle Inspector (Self-Employed / Zero Hour Contract/ Associate)
Location: Edinburgh/Aberdeen, Manchester, Carlisle, Peterborough/Cambridge, and Wales Contract: Zero Hour Contract / Self-Employed / Associate Salary: Day rate offering up to £160
DEKRA Automotive are a rapidly growing independent Testing, Inspection and Certification company in the UK, We have been active in the field of safety for 90 years. The vision for the company’s 100th birthday in 2025 is that DEKRA will be the global partner for a safe world.
As we welcome more B2B clients, we are looking for motivated, experienced team players to help us deliver the highest possible professional service.
Job Purpose:
The purpose of this role is to conduct vehicle inspections to an exceptionally high standard ensuring quality, accuracy, efficiency and in a professional and courteous manner. The role will respond to instructions from our Stokenchurch based deployment centre that will arrange appointments on your behalf, broadly within a defined geographic region. There are several types of inspection covering such activities as pre purchase inspections and warranty evaluations. You will complete all inspection reports within specified timescales that are subject to office appraisal for consistency and quality. You will use your own tools and equipment that must be current and conform to required legislation.
Main Duties and Responsibilities:
The core responsibilities of this role representing DEKRA Automotive Limited are to deliver an outstanding customer experience, an exceptional inspection standard and present an extremely professional report.
• To represent DEKRA Automotive Limited delivering vehicle inspections at the clients’ address as directed by our office-based deployment team
• Complete and deliver inspection reports after each visit in accordance with the company’s templates and reporting guidelines. All reports must be legible, timely and free from any ambiguity
• To support the Operations Manager in piloting new initiatives or programmes for customers exercising reasonable flexibility if required to travel outside your designated geographic territory
Knowledge, Experience & Qualification:
• Two years previous experience in formal vehicle maintenance, servicing or MOT
• City & City Level 3 or an NVQ Level 3 in Vehicle Maintenance
• Preferably be a member of the IMI or IRTE
• Onboard with DEKRA via a LTD company or Umbrella Company
• Meet DEKRA minimum insurance requirements
• Hold Motor Trade Road Risk insurance
You must also be able to demonstrate the following attributes:
• Delivering excellent customer service
• Exception Planning and organisation
• Accurate Report writing and time management
• Sounds Judgement and decision making
• Excellent Communication skills
• Meticulous Analysis of information
• Team player who can work independently
Essential Requirements
You will be required to have a full driving licence. Your own vehicle and the minimum qualifications outlined above.
The successful candidate will be required to provide their own tools and equipment to carry out vehicle testing and inspecting.
To apply, please send an up-to-date CV and covering letter (including your current package and expectations) to the Recruitment Team at recruitment.support.uk@dekra.com quoting reference AME1220.
Our Values
Our workplace values are at the heart of everything we do:
- We are RESPONSIBLE FOR SAFETY. We live up to our safety standards every day, acting as role models to ensure safety.
- We are ENTREPRENEURIAL. Creating opportunities by embracing personal responsibility.
- We are CUSTOMER ORIENTATED. Striving to not only meet, but exceed expectations every day.
- We are sincere and honest. Honouring our commitments and acting with INTEGRITY
- We are TEAM SPIRITED. Working as a team, supporting each other and sharing knowledge.
Privacy Notice
What is the purpose of this notice?
DEKRA Automotive Limited (DEKRA) is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
You can download a copy of this privacy notice below if you are applying for work with us (whether as an employee, worker or contractor).
It makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).