Importance of clear and reliable processes

An emergency is a situation that requires immediate reaction and is supported by a clear, reliable and reiterated process.

All emergencies have one thing in common: people are prepared and understand emergency procedures; this understanding, or lack of, plays a vital role in determining what the outcome of the situation will be. There are two events in particular that are embedded in history, but have drastically different outcomes. The Piper Alpha disaster and the landing of Flight 1549 on the Hudson River which both relied on processes and people. Strikingly different, both changed history forever.

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