Workshop & Stores Efficiency Training and Coaching

Driving improved efficiency, fix-it-right-first-time rates and customer loyalty by benchmarking all activities in workshop and parts dept against best practice.

Coach the dealer with the help of the digital coaching solution NICE (New Intelligence Coaching Experience).

Why Workshop & Stores Efficiency?

Aftersales, when organised efficiently, will increase customer satisfaction and loyalty as well as producing good profit margins for dealers through sales of parts and labour

Your benefits:

  • Bring a structured approach across a network, using common tools and strategies
  • Focus on fix-it-right-first-time
  • Focus on conversion of 'red' work
  • Improved retention of customers
  • Increased parts and labour sales
  • Positive impact on staff morale, staff engagement, inter-departmental relationships

Our services:

  • Defined action plan created for each dealer following initial on-site diagnostic visit
  • Qualitative (process) and quantitative (KPIs) analysis
  • Individual dealer action plans dependent on local circumstances
  • In-Dealer Coaching
  • Online Coaching
  • Innovative proprietary online system providing both resources and reporting
  • Customer video training

Why DEKRA?

  • Over 20 years’ experience in the UK market
  • Understand the evolving customer behaviours & demands
  • Expertise in changing behaviours and culture within a business
  • DEKRA’s online tool loaded with action plans, reports and an encyclopedia of best practice from brand & industry
  • Regular on-site visit schedule from certified field coaches
  • Frequent bursts of convenient and timely online coaching to support progress and embed learning
  • Results/tracking/reports complied at national level and available to all stakeholders (hierarchical access)

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