Contract Renewal Management
Structured process to ensure that dealers keep in regular contact with customers in order to capture the earliest opportunity to retain/renew
Details
HomepageBusinessConsultingAutomotive Business ImprovementAutomotive Customer Relationship Management Services
Automotive Customer Relationship Management Services
We support manufacturers and dealerships in managing leads, contacting customers and in increasing sales in new and used vehicles, spare parts and after sales while improving customer satisfaction and loyalty.
Why DEKRA Automotive customer relationship center?
DEKRA’s customer relationship knowledge and in-house proven methodology supports car manufacturers to manage their leads and contact customers before they come to the dealerships.
DEKRA’s expertise in automotive activities facilitates the link between manufacturers and their field network.
Dealer Events Management
Events tailored to your automotive brand and customer base boost B2C sales and help move inventory while securing customer satisfaction and loyalty.
Details
Lead management
Attract consumers early in the purchasing process with our efficient lead management service, which increases your conversion rate and sales potential.
Details
Recall Campaign Management
When recalls are required, we are at your side to facilitate a seamless process that puts your customer service credentials on display.
Details
Sales and Aftersales Campaign Management
We design professional sales campaigns and support you through their implementation, attracting and retaining customers and boosting your bottom line.
Details
Human Resources Management
Modern HR consulting is a mainstay of operational optimisation processes. The Human Resources Management sector supports clients in the legally compliant implementation of required organisational measures.
Details
Managed Services and Outsourced Solutions
DEKRA has a wealth of experience in providing Managed Service contracts and the supply of outsourcing or temporary resources
Details